AGENT ACCELERATOR FOR RINGCENTRAL CONTACT CENTER
Enable RingCentral Agents to Execute
— Not Just Respond
17+
Years of Expertise
350+
90%
RingCentral Handles Conversations.
Agent Accelerator Ensures Execution.
The Biggest Integration Library
for RingCentral Contact Centers
CRM
Ticketing
Banking & Credit Union
Healthcare
Know Who's Calling Before You Say Hello
- Caller details displayed in real time — name, account, history, and alerts
- Agents greet customers by first name without asking them to identify themselves
- No copy-pasting, no toggling, no wasted time re-verifying what the system already knows
Show the Right Screen for the Right Call — Automatically
- Screen layouts switch dynamically based on IVR call routing variables
- Agents receive relevant, call-specific information the moment they connect
- Faster resolution, fewer transfers, higher first-call resolution rates
An Agent Desktop Built Around Your Business — Not the Other Way Around
- Industry-specific templates for Healthcare, Banking and Credit Union
- Department-level desktop customization — phone banking, loans, fraud, collections, and more
- Branding-ready — match your logo, colors, and fonts across every agent workspace
Modify Your Agent Desktop
Anytime with Drag & Drop Designer
FAQ
RingCentral is a cloud-based contact center platform that provides agents with call controls, queue management, and communication tools. Out of the box, it handles the telephony layer — but it doesn’t connect to your core business systems or surface customer data automatically. That’s the gap Agent Accelerator fills.
RingCentral’s native interface gives agents call controls but no customer context. Agents must manually open CRMs, EHRs, or core banking systems, look up the caller, and piece together information across multiple tabs — increasing handle time and error risk on every single call.
Agent Accelerator embeds directly into RingCentral and connects to all your back-office systems. On every inbound call, it automatically surfaces the full customer or patient profile, relevant account data, and actionable workflows — in one unified screen, before the agent even picks up.
Agent Accelerator supports 100+ integrations including Salesforce, MS Dynamics, HubSpot, Epic, Oracle Health, Meditech, Fiserv, FIS, Jack Henry, Symitar, Corelation, Zendesk, ServiceNow, Freshdesk, and more — with open API support for custom integrations.
You need an active RingCentral Contact Center environment. NovelVox handles the integration layer — no rebuilding of existing infrastructure is required. Deployment is typically completed in weeks, not months.
Yes. Agent Accelerator supports omnichannel interactions — including chat and email — so agents work from the same unified desktop regardless of the channel the customer contacts you on.
No. Agent Accelerator is maintained and updated by NovelVox independently of RingCentral release cycles. Your desktop configurations, workflows, and integrations remain intact across platform updates.
