AGENT ACCELERATOR FOR DIALPAD CONTACT CENTER
Dialpad Powers Conversations. Now Let Your Agents Execute Them.
Agent Accelerator extends Dialpad with a unified workspace where agents execute actions across core systems — without switching screens.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Dialpad Handles Conversation. Agent
Accelerator Ensures Its Complete Execution
Without access to systems during a live interaction, agents can’t execute. Agent Accelerator brings your CRM, core systems, and operational applications directly into the Dialpad interface — so agents execute workflows in real time during live interactions.
Every interaction is handled from one workspace.
Every system is updated in real time.
Every step completed without breaking flow.
The Deepest Integration
Library Built for Dialpad
Healthcare, financial services, and automotive each run on specialized platforms that generic integration layers don’t reach. Agent Accelerator ships with 100+ prebuilt connectors for the exact systems your industry depends on — ready to deploy without custom development.
Healthcare
Banking & Credit Union
Automotive
CRM & Ticketing
Verified Before the First Word. Every Single Call.
Every second spent re-verifying a caller erodes trust in regulated industries. Agent Accelerator auto-identifies the caller the instant the call hits Dialpad — matching them to their record, surfacing active alerts and ownership details, and presenting everything the agent needs before they pick up.
- Automatic caller identification and record match on every inbound Dialpad call
- Patient records, member data, and vehicle ownership details — including alerts and flags — displayed before the agent responds
- Verification completed before hello, not during it
The Right Context for Every Call Type — Loaded Automatically
A prescription refill, a fraud alert, a warranty claim, and a service appointment don’t belong on the same screen. Agent Accelerator reads Dialpad’s call routing signals and loads the relevant layout and live data instantly — so agents are already in context when they connect, not configuring their workspace while a customer waits.
- Dynamic screen layouts triggered by Dialpad call routing variables
- Call-specific data and workflows surface the moment the agent connects — whether it's a billing query, card dispute, or recall notification
- Fewer transfers, faster resolution, higher first-call resolution rates
Industry-Ready from Day One. Yours to Evolve from Day Two.
Agent Accelerator ships with prebuilt templates purpose-built for healthcare, banking, credit union, and automotive contact centers — so deployment starts with a working foundation, not a blank canvas. When your workflows change, your desktop changes with them — without IT involvement.
- Prebuilt templates to go live faster
- Department-level configuration — care coordination, phone banking, fraud, service scheduling, warranty, and more
- Full branding control — logo, colors, and fonts across every agent workspace
Your Operations Team Controls the
Desktop. No Developers Required.
Dialpad users chose simplicity. Agent Accelerator keeps it that way. The no-code Drag & Drop Designer puts your operations team in full control — build, adjust, and redeploy agent workspaces in minutes without raising a single IT ticket.
Drag and drop to build or update any desktop layout as requirements evolve
Prebuilt gadgets for knowledge base, case notes, service history, call logging, and more
Changes go live immediately — no code, no tickets, no vendor dependency
Our Featured Integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
