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THE EXECUTION LAYER FOR AGENTIC AI IN HEALTHCARE CX

Your AI Agent Decides.
CCIP Executes.

AI can answer patient questions. CCIP lets it take governed action. CCIP executes governed actions from healthcare AI agents across IVA, IVR, and digital channels, inside systems of record such as Epic, Oracle Health, athenahealth, and eClinicalWorks.
Keep your AI. Keep your CCaaS. Keep your systems of record. CCIP governs execution across them.
  • Verify Patient Identity
  • Refill Prescription
  • Schedule Appointment
  • Verify Insurance
See CCIP Execute an Action
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18+

Years In Regulated CX

1000+

Installations

1.2B+

Governed Workflows Executed Annually

How CCIP Enforces Gating and Sequencing at Runtime

AI can act. CCIP controls what it is allowed to do. Governance in CCIP is not set-and-forget. Every tool an agent can call is policy-gated, requires the right approval, and follows an approved sequence.

Sequencing Enforced at the Backend

CCIP can require “Verify OTP” to run before a prescription refill request is submitted. If Verify OTP was not invoked within the allowed window, the request is rejected outright with an actionable reason. No step fires out of order.
Sequencing Enforced at the Backend

Every Tool an Agent Can Call

Tagged Low, Medium, or High risk, with behavior hints including “Needs human approval” and “Safe to retry.” Your organization configures the policies, approvals, and business rules, and CCIP enforces them at runtime.

Approval Required Before High-Risk Actions

For high-risk actions, CCIP can mandate sign-off before execution. The action executes only after the required approval, never on agent judgment alone.
Connectivity Moves Data. CCIP Controls Execution.

Connectivity Moves Data. CCIP Controls Execution.

Your CCaaS platform manages the conversation. Your EHR holds the record. CCIP governs what happens between them.

CCIP sits between your healthcare systems of record, including Epic, Oracle Health, athenahealth, eClinicalWorks, and more, and the CCaaS and agentic AI systems that request actions from them. It enforces sequencing and permissions at runtime, holds high-risk actions until required approvals are complete, and records every action in an audit trail built to your organization’s requirements. Nothing in your existing stack gets replaced.

From AI Request to Governed Execution

Every AI-initiated action is checked, policy-gated, and auditable. Required approvals happen before high-risk actions execute. In a prescription refill request, CCIP can verify the patient’s identity first, apply your policies and sequencing, and submit the refill request to the EHR.
What Healthcare AI Can Execute With CCIP

What Healthcare AI Can Execute With CCIP

Production-ready execution patterns, built on deep expertise across Epic, Oracle Health, athenahealth, and eClinicalWorks environments. Your agent executes approved self-service actions inside your healthcare systems of record, verified against your policies before execution.

Before patient data is retrieved or modified, CCIP can enforce an identity verification sequence in the order your policy requires. If verification was not invoked within the allowed window, the action is rejected.

Patients schedule, reschedule, confirm, or cancel through IVR or AI agents. CCIP validates real-time slot availability, applies your scheduling rules, updates the EHR, and confirms the change, without requiring a live agent. Every step in the sequence is enforced, and each change is recorded to meet your organization’s audit requirements.

Patients request refills through IVR or AI agents. CCIP verifies identity first and submits the refill request to the EHR. Each request is recorded to meet your organization’s audit requirements.

Patients check billing balances and verify insurance coverage. CCIP can require identity verification before a balance is retrieved, and records each interaction to meet your organization’s audit requirements.

Patients receive notifications when lab results are ready. CCIP governs the notification workflow and records each execution to meet your organization’s audit requirements.

Patients update supported demographic details through governed self-service workflows. CCIP sequences the required verification and validation steps, applies your business rules, and records each change to meet your organization’s audit requirements.

Every Action, Traced

When an auditor asks what action a specific patient interaction triggered, the record is there. Every action is recorded to meet your organization’s audit and compliance requirements, and every tool call is logged with timestamp, actor, status, and response time, filterable by session or correlation ID.

Bring Your AI. Keep Your CCaaS. Keep Your EHR.

CCIP sits between your AI, the CCaaS platform you run, and the healthcare systems of record your organization depends on. Bring your AI agent from Amelia, Obot AI, Synthflow, or another AI platform. Connect through Five9, RingCentral, Zoom, Cisco, Genesys, or Amazon Connect. Execute into Epic, Oracle Health, athenahealth, or eClinicalWorks.
One product, two protocols. MCP for AI-native orchestration. REST for direct system calls when no agent is in the loop. Both execute under the same governance model.
See What CCIP Connects To
Governed Execution for Healthcare Organizations. From Day One.
CCIP’s prebuilt execution patterns are ready to deploy, with nothing to build. Configure the policies, approvals, and business rules your organization requires, and extend only when a standard pattern does not fit a unique need. CCIP is proven across 1.2B+ governed workflows executed annually. If your organization is moving AI into patient interactions, the governance layer needs to be production-grade from day one.
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Overview

  • Govern every AI, IVR & agent action in healthcare systems
  • Enforce policy, approvals & sequencing on every patient interaction
  • Start with proven healthcare execution patterns
  • 18+ years in regulated CX
  • 1.2B+ governed workflows executed annually

In a hurry?

Connect with us right away through instant chat.

  • (928) 864-5100

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  • About Yourself

Overview

  • Govern every AI, IVR & agent action in healthcare systems
  • Enforce policy, approvals & sequencing on every patient interaction
  • Start with proven healthcare execution patterns
  • 18+ years in regulated CX
  • 1.2B+ governed workflows executed annually

In a hurry?

Connect with us right away through instant chat.

  • (928) 864-5100

See CCIP Execute a Live Action

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Your data is securely managed. To know more, visit our Privacy Policy