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Amazon Connect CTI Connector
Simplify agent workflows and increase efficiency by connecting your CRM/Ticketing app with Amazon Connect CCP panel. Handle omnichannel interactions seamlessly without switching screens!!
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Unify & Integrate Agent Experience
Save agents from manually pulling data from phone systems, CRM, and Ticketing apps. Equip them with a unified CTI interface connecting Amazon Connect CCP panel with apps like Salesforce, ServiceNow, MS Dynamics, Freshdesk, Zendesk, and more. Empower them to handle calls without toggling screens and improve efficiency.
- Embedded Amazon Connect CCP Panel inside CRM/ITSM app
- Simple, easy to user CTI interface
- Automated interaction logging for improved productivity
Greet Callers with First Names
Delight customers by greeting them with their first names. Leverage seamless CTI integrations to reduce the average handling time and improve first contact resolution scores.
- CRM Screen pop to enable contextual conversations
- Unified interface to proactively handle customer interactions
- Answer, Transfer, Consult interactions without toggling screens
Streamline Customer Service Operations
Empower agents to do more by customizing their CTI interface as per their unique workflows. Unify the disintegrated CRM workflows to automate agent tasks and improve the customer service experience.
- Create unique screen pop flows to fit your specific business needs
- Unify CRM workflows to simplify agent workflows
- Supercharge agent productivity with additional 75+ third-party integrations
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
