CTI CONNECTOR FOR Amazon Connect
Amazon Connect Call Controls Inside the System Your Agents Already Work In
Smart CTI Connector delivers seamless Amazon Connect CTI integration by embedding Amazon Connect telephony directly into your CRM or Epic environment. Agents handle every call — answer, transfer, log, and wrap — without leaving the system they know. No parallel windows. No manual entry. No context lost.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Every Call Control. Right
Inside Your Core System.
Amazon Connect’s native CCP sits in its own window. Smart CTI Connector brings Amazon Connect telephony integration directly into your CRM or Epic environment, giving agents access to every call control without switching applications. Whether you’re deploying an Amazon Connect CRM integration or connecting Amazon Connect to Epic, agents stay focused on the customer record while managing every interaction.
Full Amazon Connect call controls — answer, hold, transfer, consult, conference — embedded in your system
Screen pop delivers caller record the moment the call arrives
Click-to-dial, automated call logging, and one-click wrap-up from the same interface
The Caller's Record Arrives Before the Agent Speaks
The moment a call hits Amazon Connect, Smart CTI Connector triggers an intelligent screen pop and presents the matching customer or patient record inside the connected application. As a purpose-built Amazon CTI solution, it eliminates manual searches and helps agents begin every interaction with complete context.
- Automated screen pop on every inbound call — matched to caller identity
- Live data pulled from CRM or Epic at the point of call
- Agents greet customers, members, and patients by name from the first word
Voice and Digital Channels. One Interface.
A modern Amazon Connect contact center integration should do more than embed telephony. Smart CTI Connector unifies Amazon Connect voice and digital interactions within a single agent workspace, helping teams manage omnichannel conversations without switching between applications.
- Amazon Connect voice and chat unified in one embedded interface
- Interaction context retained as customers switch between channels
- Agents handle omnichannel conversations without changing screens or systems
Every Call Logged. Automatically. Against the Right Record.
Manual call logging after every interaction slows agents down and creates gaps in customer records. Smart CTI Connector functions as a complete CTI Amazon Connect solution, automatically logging call activity against the correct CRM, Epic, or business record.
- Automated call logging against the matched CRM or Epic record
- Configurable wrap-up workflows triggered on call end
- Eliminates post-call manual entry — agents move to the next interaction immediately
Custom Workflows.
Configured Without Code.
Every Amazon Connect interaction can trigger a downstream action — create a case, update a record, schedule a follow-up, or escalate a ticket. Smart CTI Connector acts as an enterprise-grade Amazon Connect CTI connector, enabling operations teams to configure workflows without relying on developers.
Custom workflow triggers configured directly within the connected application
Actions fire automatically on call events — answered, transferred, wrapped, ended
No coding required — operations teams configure and modify independently
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
