Amazon Connect CTI Connector
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Unify & Integrate Agent Experience
- Embedded Amazon Connect CCP Panel inside CRM/ITSM app
- Simple, easy to user CTI interface
- Automated interaction logging for improved productivity
Greet Callers with First Names
- CRM Screen pop to enable contextual conversations
- Unified interface to proactively handle customer interactions
- Answer, Transfer, Consult interactions without toggling screens
Streamline Customer Service Operations
- Create unique screen pop flows to fit your specific business needs
- Unify CRM workflows to simplify agent workflows
- Supercharge agent productivity with additional 75+ third-party integrations
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
