Equip your agents to handle the ever-increasing call volume without losing on a great member experience with NovelVox Agent Desktop for Credit Unions. Experience the power of integration and automation for your backend systems and telephony.
Personalized Member Experience
Access member information such as account details, card summary, loan details and more with seamless integration with Symitar, Fiserv and more.
Greet member with the first name
No more screen juggling with a 360-degree view of customer information
Call the selected member from the list
Optimize Agent Performance
Equip agents with interaction history, account comments and dialog history to stay focused on the call context instead of struggling between multiple applications. Agents can handle more number of calls in a given time.
Improved First Call Resolution (FCR) with all account details in front
Reduced Average Handling Time (AHT) that creates a better reputation
Reduced hold time with the single screen view
Empower Agents and members
Agent desktop allows agents to have access to agent phonebook and quick links, thereby empowering them to assist member’s accounts like changing passwords on request etc.
Seek assistance from agent’s online
Set up quick links for most required sites during a call