NovelVox Agent Desktop for Credit Unions
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Equip your agents to handle the ever-increasing call volume without losing on a great member experience with NovelVox Agent Desktop for Credit Unions. Experience the power of integration and automation for your backend systems and telephony.
Access member information such as account details, card summary, loan details and more with seamless integration with Symitar, Fiserv and more.
Equip agents with interaction history, account comments and dialog history to stay focused on the call context instead of struggling between multiple applications. Agents can handle more number of calls in a given time
Agent desktop allows agents to have access to agent phonebook and quick links, thereby empowering them to assist member’s accounts like changing passwords on request etc.