Equip your agents to handle the ever-increasing call volume without losing on a great member experience with NovelVox Agent Desktop for Credit Unions. Experience the power of integration and automation for your backend systems and telephony.

Personalized member experience

Access member information such as account details, card summary, loan details and more with seamless integration with Symitar, Fiserv and more.

  • Greet member with the first name
  • No more screen juggling with a 360-degree view of customer information
  • Call the selected member from the list
Credit Union Agent Desktop

Optimize Agent Performance

Equip agents with interaction history, account comments and dialog history to stay focused on the call context instead of struggling between multiple applications. Agents can handle more number of calls in a given time

  • Improved First Call Resolution (FCR) with all account details in front
  • Reduced Average Handling Time (AHT) that creates a better reputation
  • Reduced hold time with the single screen view
Credit Union Agent Desktop

Empower Agents and members

Agent desktop allows agents to have access to agent phonebook and quick links, thereby empowering them to assist member’s accounts like changing passwords on request etc.

  • Seek assistance from agent’s online
  • Set up quick links for most required sites during a call
  • Block/unblock card and more on same screen
Credit Union Agent Desktop

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

Dedicated Customer Success Manager

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