According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating part of customer service. The significant percentages are enough to speak about how important your contact center software is to empower agents with information to create a seamless customer journey with the brand. And, CTI connector does the job for you.
Computer Telephony Integration (CTI) is an important contact and call center technology that integrates your telephony with the computer system. It enables agents to address caller with their names for a personalized experience. Also, save 15-20 seconds lost in screen switches, reducing the wait time. There’s a lot more that can be achieved with CTI connector integrations.
Download the whitepaper to understand
• Benefits of CTI for your business
• How CTI works
• Features and integrations
• Effectiveness of CTI for various departments