Exploring Possibilities with CTI Connector Integrations

Download Whitepaper

  • Hidden
  • This field is for validation purposes and should be left unchanged.

According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating part of customer service. The significant percentages are enough to speak about how important your contact center software is to empower agents with information to create a seamless customer journey with the brand. And, CTI connector does the job for you.

Computer Telephony Integration (CTI) is an important contact and call center technology that integrates your telephony with the computer system. It enables agents to address caller with their names for a personalized experience. Also, save 15-20 seconds lost in screen switches, reducing the wait time. There’s a lot more that can be achieved with CTI connector integrations.

Download the whitepaper to understand

Benefits of CTI for your business

How CTI works

Features and integrations

Effectiveness of CTI for various departments

Exploring Possibilities with CTI Connector Integrations
CTI Connector Integrations

Download Checklist

According to a study, 70% of customers do not favor repeating information to representatives each time. Whereas 60% of people consider long wait time is one of the most frustrating part of customer service. The significant percentages are enough to speak about how important your contact center software is to empower agents with information to create a seamless customer journey with the brand. And, CTI connector does the job for you.

Computer Telephony Integration (CTI) is an important contact and call center technology that integrates your telephony with the computer system. It enables agents to address caller with their names for a personalized experience. Also, save 15-20 seconds lost in screen switches, reducing the wait time. There’s a lot more that can be achieved with CTI connector integrations.

Download the whitepaper to understand

• Benefits of CTI for your business
• How CTI works
• Features and integrations
• Effectiveness of CTI for various departments

Resources

Resource image

5 Reasons to Unify Your CRM and Phone systems

Are your agents empowered enough to resolve queries in a timely manner? Can they access customer information seamlessly? Are they simply resolving queries or have they mastered the skill of

30.01.2023

08:02 am

Learn more
Resource image

Overcome the Top 5 Barriers to Customer-Centricity

Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service

23.01.2023

10:36 am

Learn more
Resource image

The Economics of CX Journey: Why CX can be Worth

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and

19.01.2023

11:22 am

Learn more
Resource image

Patient and Member Experience in Healthcare – Trends in 2023

The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing

09.12.2022

12:14 pm

Learn more
Resource image

Improve CX and Automate Workflow with an Enhanced Salesforce Implementation

Plug the inherent loopholes in disparate Cisco, Avaya, Genesys, and Salesforce technologies to deliver a delightful customer experience. With the dawn of digitalization, customer expectations have gone up manifold. Annoyed

09.11.2022

07:27 am

Learn more
Resource image

Enhance Member Experience with Screen Pop & Agent Desktop for

Empowering your employees to create an exceptional member experience In the digital era, repeatedly identifying themselves to the Credit Union is highly frustrating for the members. This increases call handle

05.11.2021

07:56 pm

Learn more
Resource image

25 Top Predictions for Contact Centers

Creating customer experience goes beyond using Contact Center Software When it comes to expectations from contact center industry, customer experience continues to be atop. Now the customer will not be

02.11.2021

05:58 pm

Learn more
Resource image

Dealing with Annoyed Customers: Turn Challenge into an Opportunity

Contact center solutions are powerful enough to make or break the customer experience You can imitate the best products but not the customer experience. And the present era is all

27.10.2021

11:57 pm

Learn more
Resource image

Re-imagine Digital Omnichannel Engagement with CXInfinity

The limitations of traditional channels and processes are becoming the root cause of disconnect within the customer journeys resulting in poor customer service. The key is to bridge the communication

09.01.2023

01:21 pm

Learn more

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.