NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Implementing AI in Modern Contact Center
IT industry is a huge industry in itself with thousands of organizations building products and providing services across the globe. In the past 20 years, IT has changed the employment history of India.
From the agriculture-based economy, India is gradually moving towards Information Technology and making its mark around the world. IT industry is perceived as one of the most pampered and sophisticated sectors people love to be a part of, especially developers.
But, do you know there are 2 different worlds that exist within the IT industry?
There are two types of organizations the IT industry is divided into – “Product based IT company and Services based IT company.” Both these verticals have their own importance and they are similar in a few aspects but are different in many aspects. Let’s delve into the core concept that defines these two organization types.
This type of organization is driven by an idea to help different customers. Here the main focus would be on “what should I do to make my product better”. They are continuously working on building a software product using various technologies. Some of the known examples are – Microsoft, Paytm, Cisco, Adobe, NovelVox, etc.
These companies have their own products and when used by other customers they are customized as per the client’s needs. The products could be for the B2B or B2C market which purely depends on the usage of the product.
On the other hand, a service-based IT company is driven by customer needs. They offer services and solutions as per customer requirements.
Such organizations do not have any products of their own but help other organizations/individuals to build products or provide services to run their IT needs. Some of the known examples are Infosys, Wipro, TCS, cognizant, etc.
You must be wondering how does it matter for a developer whether it’s a Product or Services Company as he/she has to ultimately code. Here is the catch:-)
Though the developers of both types of organizations are ultimately coding, there is a huge and visible difference in the working style of these organizations, their culture, their approach, etc.
Here are some of the major differences between both types of organizations
Hopefully, now you get a fair idea about both types of companies and if you are really passionate about coding then a Product Company like NovelVox Softwares could be one of the right choices for you.
We at NovelVox always welcome talented people who exhibit a high level of the following competencies:
If you are the one with all such competencies then what are you waiting for? Reach us and join the force to build a world-class product that would outshine in the Contact Center Industry.
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