NovelVox Cisco ECE Integration & Interaction History Gadget
Empower your agents with NovelVox ECE gadget to create positive customer experience.
Years of Expertise
Deployments in 20+ Countries
Seamless integration with 3rd party application
Intuitive Customer Interaction History
View interaction history timeline of customer on Cisco Enterprise Chat and Email via different communication channels. An agent is updated about the details on last interaction that reduced Average Handle Time (AHT). Customers do not require to repeat the interaction details. Agents can instantly inform the status of a query on Cisco ECE Email or Chat regarding the ticket raised to the respective customer, allowing them to create a better customer experience.
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
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