Unified Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

Contact Center Solutions

Tapping The Untapped Potential With Contact Center Integrations

Contact Center Solutions

Does Your Business Has Knowledge Base Software?

Customer Experience

Is Social Media An Effective Medium For Customer Engagement?

Customer Experience

6 Reasons Why To Switch Over To Omnichannel Customer Engagement

Contact Center Solutions

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Unified Agent Desktop

Why Your Finesse Contact Center Needs A Unified Agent Desktop

Contact Center Solutions

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

Contact Center Solutions

9 Contact Center Statistic You Can’t Miss

Agent Experience

15 Ways to Maximize Contact Center Agent Productivity

Contact Center Solutions

Everything About Coronavirus and Contact Center

Contact Center Solutions

Is Your Contact Centre Prepared For Coronavirus Lockdown?

Contact Center Solutions

Work From Home With Mobile Agent App For Cisco UCCE UCCX Contact Centers

Contact Center Solutions

Does Integrating Salesforce with Cisco CTI Empower Contact Centers Agents

Contact Center Solutions

Ensure Businesses Continuity with NovelVox Work From Home Contact Center Solutions

Agent Experience

8 Ways to Improve Agent Experience in Contact Center

Contact Center Solutions

10 Great Insights from Contact Center Survey for Better Customer Satisfaction

Contact Center Solutions

Technology Working as a Crusader for Quality Credit Unions Member Experience

Contact Center Solutions

Don’t Err to Limit Artificial Intelligence to Chatbots

Customer Experience

Best Customer Service Phrases For Your Contact Center

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LATEST NEWS

Unified Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

To create an impeccable customer experience, a contact center needs some high performing agents working on smart agent desktops and monitored by superpowered supervisor desktops. A perfect blend of efficient humans and technology! Sadly, Cisco, Avaya, or Genesys, contact centers face the universal problem of opting for the right desktop that leads them to the […]

Tapping The Untapped Potential With Contact Center Integrations

Tapping The Untapped Potential With Contact Center Integrations

Today, the contact centers have revolutionized the support system. Gone are the days when agents were just expected to make a specified number of calls and generate leads. Now, agents are required to create exceptional customer experience (CX) by educating callers about their queries and making a cross or up-sell of products/services. Also, they need […]

Knowledge Base Software

Does Your Business Has Knowledge Base Software?

Today, customers are always running out of time and prefer self-help over waiting to connect with the brand. According to a survey, businesses reported a loss of 75% of their customers due to the waiting time. Another study stated, 81% of customers attempt finding answers themselves before reaching out to a representative. This is huge […]

Effective Medium For Customer Engagement

Is Social Media An Effective Medium For Customer Engagement?

From posting reviews to sharing pictures, from selling products to advertising your brand, social media today has over 3.7 billion users across the world. Most businesses have already made themselves available on social media channels, but are they using it to the fullest to create exceptional customer experience (CX). Here are some tips & tricks […]

Omnichannel Customer Engagement

6 Reasons Why To Switch Over To Omnichannel Customer Engagement

Omnichannel customer engagement is about conversing with customers across channels without losing the context. It allows a seamless transition between channels such as social, chat, email, Whatsapp, and voice. A customer expects high-quality interaction whether over a live chat, voice, or social media. According to a study, companies with omnichannel customer engagement are able to […]

Capability Of Standalone Epic Application

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Epic is a privately held software company that helps hospitals and other healthcare providers in maintaining medical records. The epic software is a one-stop platform where patients can register, book appointments, view related medical records. Now the question is, what does a CTI connector do? What is its role and why one should consider opting […]

Cisco Finesse Agent Desktop

Why Your Finesse Contact Center Needs A Unified Agent Desktop

It is an unsaid truth that to improve agent efficiency; you need to have contact center software in place. NovelVox Cisco Finesse Agent Desktop is the solution your contact center requires to boost customer experience. Today where experience is all that matters, you can risk losing your existing customer base and prospects. So, here is […]

ServiceNow Cisco CTI Connector

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

CTI stands for Computer Telephony Integration, a technology that has benefited many service industries by enabling them to extend the capabilities of their existing system. Talking specifically about the Contact Center Industries, the introduction of CTI has brought successful integration of the third-party applications with the contact center’s telephony solution. In today’s blog, we will […]

Contact center statistic

9 Contact Center Statistic You Can’t Miss

Over 55% of customers consider customer service as a deciding factor when choosing a brand. So, NovelVox lists here specific stats that will help you work on your customer service delivery and keep up with the evolution and changing trends in the contact center industry. These statistics will help you plan your next move for […]

Ways to Maximize Contact Center Agent Productivity

15 Ways to Maximize Contact Center Agent Productivity

Creating a memorable customer experience is the end goal of every contact center. To achieve this, contact centers need a seamless amalgamation of technology and an agent’s efficiency. So, it is clear that your contact center business needs to maximize agents’ productivity to achieve the best results and probably deal with unhappy customers in a […]

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CONTACT CENTER SOLUTIONS

Tapping The Untapped Potential With Contact Center Integrations

Does Your Business Has Knowledge Base Software?

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

9 Contact Center Statistic You Can’t Miss

Everything About Coronavirus and Contact Center

Is Your Contact Centre Prepared For Coronavirus Lockdown?

Work From Home With Mobile Agent App For Cisco UCCE UCCX Contact Centers

Does Integrating Salesforce with Cisco CTI Empower Contact Centers Agents

Ensure Businesses Continuity with NovelVox Work From Home Contact Center Solutions

10 Great Insights from Contact Center Survey for Better Customer Satisfaction

Technology Working as a Crusader for Quality Credit Unions Member Experience

Don’t Err to Limit Artificial Intelligence to Chatbots

Have You Ever Wondered What Your Chatbot is Capable of Doing?

This Year Move Ahead of Resolutions and Bring the Change

Don’t Drag These Mistakes to The New Year

Sneak Peek into Santa’s Call Center

Why is Robotic Process Automation a Must for Contact Centers?

5 Power Scripts for Inexperienced Contact Center Agents

8 Things Football can Teach You in Contact Center Management

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CONTACT CENTER WALLBOARD

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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UNIFIED AGENT DESKTOP

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