Agent Experience

4 Smart Strategies to Improve Agent Productivity

Unified Agent Desktop

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries

Contact Center Solutions

The 7 Best Contact Center Operations Software for 2021 and Beyond

Contact Center Solutions

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Contact Center Solutions

Five Reasons Why You Should Integrate Cisco CTI with CRM

Contact Center Solutions

How to Choose the Right Cisco CTI Solution for your Contact Center

Contact Center Solutions

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

Contact Center Solutions

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

Contact Center Solutions

5 Ways To Improve Your Contact Center’s NPS

Unified Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer Experience

How To Use CRM To Improve Customer Experience And Employee Experience

Contact Center Solutions

4 Integration Challenges for Modern Contact Centers

Customer Experience

5 Key Integrations to Power Your Contact Center’s Customer Service Outcomes

Contact Center Solutions

5 Ways Your Contact Center Can Stop Irritating Customers

Customer Experience

Halloween 2020 and Scary Customer Experience

Customer Experience

Customer Challenges And How To Handle Them

Unified Agent Desktop

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Contact Center Solutions

5 Factors Affecting The Performance Of Your Contact Center Agents

Contact Center Solutions

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

Contact Center Solutions

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

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LATEST NEWS

Smart Strategies to Improve Agent Productivity

4 Smart Strategies to Improve Agent Productivity

Customer service is no more the way it was decades ago. From answering calls and issue redressal it has come off a long way. Today, it’s more about delivering customer delight in every possible manner. And it is how your customers perceive your service. According to a study by Bain and Company, there’s a 10X […]

The Backbone Of Contact Center Operations

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries

Today’s customers are looking for Connected Digital Experiences, regardless of which brand they engage with, or on which channels. Digitally-savvy customers in the particular switch between channels and touchpoints as they move down their buying journey and finally convert. But along the way, they want brands and their contact centers to know their history, resolve […]

Contact Center Software

The 7 Best Contact Center Operations Software for 2021 and Beyond

All businesses know the value of providing customer support. But over the years, the way they provide this support has changed. A few decades ago, most businesses managed customer queries or complaints via phone, or in-person. In the late 90s and early 2000s, voice-based contact centers’ advent led to the customer support function’s upgrade. Today, […]

zendesk cti connector

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Built with customer support agents in mind, the powerful, perceptive, and intuitive Zendesk CRM offers all the tools required to manage and enhance customer relationships. It also offers multiple functionalities as well as a dynamic knowledge base to help contact centers achieve maximum user productivity with minimum wasted effort. And now, contact centers can extract […]

Cisco CTI Integration

Five Reasons Why You Should Integrate Cisco CTI with CRM

Any customer-centric organization distinguishes itself in the way it interacts with its customers. A call center or any organization that regularly handles a large volume of calls from their customers, setting up seamless connectivity that enables an enhanced customer interaction is pretty much the main objective. Computer Telephony Integration (CTI) is a great connectivity tool […]

Cisco CTI Solution for your Contact CenterCisco CTI Solution for your Contact Center

How to Choose the Right Cisco CTI Solution for your Contact Center

For contact centers handling a large number of incoming calls, say, due to a crisis or an upcoming holiday season, Computer Telephony Integration (CTI) can be a game-changer. By integrating a telephony system via a CTI connector, contact centers can seamlessly handle a huge customer call volume. Agents can make and receive calls directly from […]

Advantages of Salesforce Cisco Integration

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

The days when contact centers could get away with providing below-par customer support are long gone. Today’s customers want quick issue resolutions and short wait times. They expect connected experiences no matter which stage of the journey they are currently at. And they appreciate great service that puts them first and contributes meaningfully to their […]

Call Center Metrics

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

“If you can’t measure it, you can’t improve it.” – (Late) Peter F. Drucker, Austrian-born management thought leader, consultant and guru Contact centers all over the world take Drucker’s words very seriously (as they should). This is because they know that metrics provide a powerful way to set goals and track progress in meeting those […]

Improve Your Contact Center NPS

5 Ways To Improve Your Contact Center’s NPS

Do your customers love you or hate you? Do they recommend your contact center to their friends and family? Do they commend or disparage your ability to deliver great customer experiences? You can find the answers to these questions with your Net Promoter Score (NPS). Every contact center aims to boost its revenue and improve […]

Cisco Finesse Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer support agents are an indispensable element of any contact center. Even when automated channels are part of the operational framework, human agents continue to play a vital role in handling complex customer interactions and contributing to the overall customer experience. Along the way, they are required to use multiple applications, both to access relevant […]

CONTACT CENTER SOLUTIONS

The 7 Best Contact Center Operations Software for 2021 and Beyond

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Five Reasons Why You Should Integrate Cisco CTI with CRM

How to Choose the Right Cisco CTI Solution for your Contact Center

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

5 Ways To Improve Your Contact Center’s NPS

4 Integration Challenges for Modern Contact Centers

5 Ways Your Contact Center Can Stop Irritating Customers

5 Factors Affecting The Performance Of Your Contact Center Agents

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

CTI Tools Your Sales Team Needs To Achieve Business Success

Most Common Integrations That Contact Centers Fail To Have

Tapping The Untapped Potential With Contact Center Integrations

Does Your Business Have Knowledge Base Software?

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

9 Contact Center Statistic You Can’t Miss

Everything About Coronavirus and Contact Center

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CONTACT CENTER WALLBOARD

Boost Contact Center Performance With The Magic Of Wallboard Data

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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UNIFIED AGENT DESKTOP

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries

Say Goodbye To Agent Desktop Problems In 2021

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Save The Biggest Contact Center Problems With Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

Why Your Finesse Contact Center Needs A Unified Agent Desktop

6 Hidden Features of Unified Agent Desktop for Contact Centers

Contact Center Modernization with Advanced Agent Desktop

Cisco Finesse 12.0: Enhanced Caller & User Experience

Enhance Remote Agent Connectivity & Customer Experience with NovelVox Cisco Finesse Mobile Agent App

Unified Agent Desktop- Take Customer Engagement to An All New Level

7 Factors to Identify the Right Unified Desktop For Your Contact Center

How Many Desktops is Your Supervisor Using?

Role of Unified Agent Desktop in Banking Contact Centers

Supervisor Agent Desktop – How It Affects the Contact Center and Customer Experience

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