Unified Agent Desktop

How to Improve Customer Experience in the Insurance Industry

Contact Center Solutions

How Seamless Salesforce Cisco Integration can Enhance the Productivity of a Contact Center

Contact Center Solutions

How to Integrate Salesforce with Cisco for a Successful CTI-CRM Integration

Contact Center Solutions

What’s the Power of Powerful Integration?

Contact Center Wallboard

Boost Your Agent Performance with Intuitive Agent Dashboards

Contact Center Solutions

15 Things For Reducing Average Handle Time

Contact Center Solutions

Top Benefits of Salesforce Integration With Your Applications Using CTI Connector

Contact Center Solutions

Recipe for Smart Call Center Agent (Skills + Technology)

Contact Center Solutions

3 Ways to Boost FCR and Reduce Customer Churn

Contact Center Solutions

How A Well-Implemented CTI System Leads To Increased Calls And Conversions

Agent Experience

Power of Positive Scripting for Contact Center

Agent Experience

4 Smart Strategies to Improve Agent Productivity

Unified Agent Desktop

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries

Contact Center Solutions

The 7 Best Contact Center Operations Software for 2021 and Beyond

Contact Center Solutions

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Contact Center Solutions

Five Reasons Why You Should Integrate Cisco CTI with CRM

Contact Center Solutions

How to Choose the Right Cisco CTI Solution for your Contact Center

Contact Center Solutions

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

Contact Center Solutions

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

Contact Center Solutions

5 Ways To Improve Your Contact Center’s NPS

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LATEST NEWS

Customer Experience

How to Improve Customer Experience in the Insurance Industry

The insurance industry is among those industries which heavily rely on sound customer interactions. But when it comes to customer service experience, it is a mixed bag for some obvious reasons. One of the most standout reasons why insurers struggle to provide a sound customer interaction is not using the right technology when reaching out […]

Cisco Salesforce Integration

How Seamless Salesforce Cisco Integration can Enhance the Productivity of a Contact Center

Information is the Key For a contact center, a seamless flow of information is the key. It is an ideal situation for any business to be able to process the information by sending it to the right agent for a proper response to its customers in an efficient and timely manner. Something like that can […]

Salesforce Cisco CTI Integration

How to Integrate Salesforce with Cisco for a Successful CTI-CRM Integration

To provide a superior customer experience, investing in a sound CRM system is one of the major decisions for any contact center. With the help of a CRM system, a contact center can effectively manage customer information, take note of daily customer interactions, and manage future leads and build a strong customer relationship, resulting in […]

Power of Integration

What’s the Power of Powerful Integration?

For a call center, the most significant thing is to carry out highly satisfying and successful interactions with its customers. Of course, that is how a call center manages to make new sales consistently, as each satisfied client is the source of referrals. It is something that the high-performing contact centers around the world are […]

Agent Dashboard

Boost Your Agent Performance with Intuitive Agent Dashboards

There’s no denying the fact that agents are the lifeblood for the contact center. They need constant motivation and monitoring for overall improvement in productivity, performance, and efficiency. They have a huge stake in the game of customer experience (CX), and it’s their right to understand how important they are in this journey (customer journey […]

15 Things For Reducing Average Handle Time

In a contact center, average handling time (AHT) is one of the key aspects to measure its overall performance. It provides insights into the contact center agent’s performance, and, also, what can be done to enhance the same. If AHT increases, it means the workload on the part of agents increases, too. This may need […]

Salesforce Cisco CTI Connector

Top Benefits of Salesforce Integration With Your Applications Using CTI Connector

Happy contact center agents make engaging conversations. So, if you are looking to get the best out of your contact center agents, it matters a great deal how relaxed they look when they are about to clinch the deal or provide the highest possible satisfaction to the clients’ queries with their smart responses. At this […]

Unified Agent Desktop for Contact Centers

Recipe for Smart Call Center Agent (Skills + Technology)

However exciting a contact center agent job is, it tends to get a bit monotonous as lots of things are repeated in constant flux. If, as an agent, you do not have the required interpersonal and technical skills, it is going to be a tough ride for you responding to your customers. Indeed, it takes […]

Contact Center Solution

3 Ways to Boost FCR and Reduce Customer Churn

First Call Resolution (FCR) is said to be an indispensable factor for a contact center to measure and improve. It tells you how efficiently the agents handle the calls, how qualitative the service is, and how satisfied the customer is with the service. When one factor decides so many things about your service, its tracking […]

Computer Telephony Integration

How A Well-Implemented CTI System Leads To Increased Calls And Conversions

In a contact center, a sound integration of a computer with a telephone is one of the best ways to manage and handle calls from its customers and provide a highly engaging customer interaction. This integration is achieved by using Computer Telephony Integration or CTI, which enables call management through a computer with a CRM […]

CONTACT CENTER SOLUTIONS

How Seamless Salesforce Cisco Integration can Enhance the Productivity of a Contact Center

How to Integrate Salesforce with Cisco for a Successful CTI-CRM Integration

What’s the Power of Powerful Integration?

15 Things For Reducing Average Handle Time

Top Benefits of Salesforce Integration With Your Applications Using CTI Connector

Recipe for Smart Call Center Agent (Skills + Technology)

3 Ways to Boost FCR and Reduce Customer Churn

How A Well-Implemented CTI System Leads To Increased Calls And Conversions

The 7 Best Contact Center Operations Software for 2021 and Beyond

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Five Reasons Why You Should Integrate Cisco CTI with CRM

How to Choose the Right Cisco CTI Solution for your Contact Center

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

5 Ways To Improve Your Contact Center’s NPS

4 Integration Challenges for Modern Contact Centers

5 Ways Your Contact Center Can Stop Irritating Customers

5 Factors Affecting The Performance Of Your Contact Center Agents

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

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CONTACT CENTER WALLBOARD

Boost Your Agent Performance with Intuitive Agent Dashboards

Boost Contact Center Performance With The Magic Of Wallboard Data

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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UNIFIED AGENT DESKTOP

How to Improve Customer Experience in the Insurance Industry

Cisco Finesse Agent Desktop: The Backbone Of Contact Center Operations for Many Industries

Say Goodbye To Agent Desktop Problems In 2021

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Save The Biggest Contact Center Problems With Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

Why Your Finesse Contact Center Needs A Unified Agent Desktop

6 Hidden Features of Unified Agent Desktop for Contact Centers

Contact Center Modernization with Advanced Agent Desktop

Cisco Finesse 12.0: Enhanced Caller & User Experience

Enhance Remote Agent Connectivity & Customer Experience with NovelVox Cisco Finesse Mobile Agent App

Unified Agent Desktop- Take Customer Engagement to An All New Level

7 Factors to Identify the Right Unified Desktop For Your Contact Center

How Many Desktops is Your Supervisor Using?

Role of Unified Agent Desktop in Banking Contact Centers

Supervisor Agent Desktop – How It Affects the Contact Center and Customer Experience

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