Contact Center Solutions

5 Ways Your Contact Center Can Stop Irritating Customers

Customer Experience

Halloween 2020 and Scary Customer Experience

Customer Experience

Customer Challenges And How To Handle Them

Unified Agent Desktop

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Contact Center Solutions

5 Factors Affecting The Performance Of Your Contact Center Agents

Contact Center Solutions

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

Contact Center Solutions

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

Unified Agent Desktop

Save The Biggest Contact Center Problems With Agent Desktop

Contact Center Solutions

CTI Tools Your Sales Team Needs To Achieve Business Success

Contact Center Solutions

Most Common Integrations That Contact Centers Fail To Have

Contact Center Wallboard

Boost Contact Center Performance With The Magic Of Wallboard Data

Unified Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

Contact Center Solutions

Tapping The Untapped Potential With Contact Center Integrations

Contact Center Solutions

Does Your Business Has Knowledge Base Software?

Customer Experience

Is Social Media An Effective Medium For Customer Engagement?

Customer Experience

6 Reasons Why To Switch Over To Omnichannel Customer Engagement

Contact Center Solutions

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Unified Agent Desktop

Why Your Finesse Contact Center Needs A Unified Agent Desktop

Contact Center Solutions

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

Contact Center Solutions

9 Contact Center Statistic You Can’t Miss

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Contact Center Software Solution

5 Ways Your Contact Center Can Stop Irritating Customers

We live in the age of instant gratification and ever-shortening attention spans – the “culture of impatience”. When so many customers – 58% according to a Microsoft survey – are more than willing to sever a relationship with a business due to poor customer service, can your organization afford to be one of them? To […]

Halloween 2020 and Scary Customer Experience

Is your customer experience scary or are you scared by customer’s reactions? Bad customer service is like a horror story. This Halloween, its time to catch the vampire, ghost or witch and more of the business and kick them out with easy solutions giving way to a happy Christmas. Calling from hell  Scary nights of […]

customer challenges and how to handle them

Customer Challenges And How To Handle Them

It is impossible to delight every customer on earth, but it is necessary to identify what went wrong. Building a reputation, satisfying customers, and creating a huge customer base is not a day’s thing. It takes years to work hard. But a single negative comment or a frustrated customer has the power to wash all […]

Contact Center Supervisor

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

The COVID-19 pandemic has unleashed a new normal for call centers everywhere. As the crisis continues to disrupt the global workforce, the hitherto predictable nature of remote interactions has undergone a massive transformation. More and more contact centers are now adopting the ‘work from home’ model to continue to provide support to their customers. But […]

The Performance Of Your Contact Center Agent

5 Factors Affecting The Performance Of Your Contact Center Agents

In modern customer-centric organizations, a contact center plays a critical role. Whether it’s single-channel, multi-channel, or omnichannel, a contact center enables the firm to take care of its customers, resolve their queries, and keep them happy and engaged for the long term. But it’s equally important to take care of the people who take care […]

Tools for Contact Center Agent

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

The COVID-19 pandemic has undoubtedly changed our world. To protect their people and maintain business continuity, many organizations including call centers have adopted remote work models. As the crisis continues and remote work remains the norm, call center leadership must prepare for increasing workloads that will raise agents’ stress and increase their burnout risk. To […]

Contact Center Solution

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

In the modern ‘digital-first’ consumer landscape, customers demand excellent experiences every time they interact with a brand. So today, as most businesses compete on customer experience (CX) rather than on product/service quality, it’s the organizations that take CX seriously that stand out from the crowd and win loyal customers. And to do so, an old-school […]

Solve the Biggest Agent Desktop Problem

Save The Biggest Contact Center Problems With Agent Desktop

Customer is everything for your business and what get customer to you is the experience you deliver. Here are some stats to show how important it is to have excellent customer service 93% of customer prefer to repeat business with companies having excellent customer service 73% of customers stay loyal to brands with friendly customer […]

CTI Connector

CTI Tools Your Sales Team Needs To Achieve Business Success

Active customer engagement and seamless operations are what can make a business successful and outstand its competitor. For this, you need to equip your sales team with an integrated and smart telephony system because even the superheroes needed their tools to beat the beast. So, what’s the power here? In addition to data, your sales […]

Contact Center Integrations

Most Common Integrations That Contact Centers Fail To Have

Agent: “Welcome to ABC company, how may I help you today?” Customer: “Can you share the status of my query? It’s been a week and I don’t see anything coming to me.” Agent: “Sure, sir. Can you please tell me your name, phone number, and date of birth to serve you better.” Customer: “What a […]

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CONTACT CENTER SOLUTIONS

5 Ways Your Contact Center Can Stop Irritating Customers

5 Factors Affecting The Performance Of Your Contact Center Agents

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

CTI Tools Your Sales Team Needs To Achieve Business Success

Most Common Integrations That Contact Centers Fail To Have

Tapping The Untapped Potential With Contact Center Integrations

Does Your Business Has Knowledge Base Software?

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

9 Contact Center Statistic You Can’t Miss

Everything About Coronavirus and Contact Center

Is Your Contact Centre Prepared For Coronavirus Lockdown?

Work From Home With Mobile Agent App For Cisco UCCE UCCX Contact Centers

Does Integrating Salesforce with Cisco CTI Empower Contact Centers Agents

Ensure Businesses Continuity with NovelVox Work From Home Contact Center Solutions

10 Great Insights from Contact Center Survey for Better Customer Satisfaction

Technology Working as a Crusader for Quality Credit Unions Member Experience

Don’t Err to Limit Artificial Intelligence to Chatbots

Have You Ever Wondered What Your Chatbot is Capable of Doing?

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CONTACT CENTER WALLBOARD

Boost Contact Center Performance With The Magic Of Wallboard Data

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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