Contact Center Solutions

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

Contact Center Solutions

5 Ways To Improve Your Contact Center’s NPS

Unified Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer Experience

How To Use CRM To Improve Customer Experience And Employee Experience

Contact Center Solutions

4 Integration Challenges for Modern Contact Centers

Customer Experience

5 Key Integrations to Power Your Contact Center’s Customer Service Outcomes

Contact Center Solutions

5 Ways Your Contact Center Can Stop Irritating Customers

Customer Experience

Halloween 2020 and Scary Customer Experience

Customer Experience

Customer Challenges And How To Handle Them

Unified Agent Desktop

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Contact Center Solutions

5 Factors Affecting The Performance Of Your Contact Center Agents

Contact Center Solutions

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

Contact Center Solutions

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

Unified Agent Desktop

Save The Biggest Contact Center Problems With Agent Desktop

Contact Center Solutions

CTI Tools Your Sales Team Needs To Achieve Business Success

Contact Center Solutions

Most Common Integrations That Contact Centers Fail To Have

Contact Center Wallboard

Boost Contact Center Performance With The Magic Of Wallboard Data

Unified Agent Desktop

Ultimate Contact Center Solution – Unified Agent Desktop

Contact Center Solutions

Tapping The Untapped Potential With Contact Center Integrations

Contact Center Solutions

Does Your Business Has Knowledge Base Software?

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Call Center Metrics

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

“If you can’t measure it, you can’t improve it.” – (Late) Peter F. Drucker, Austrian-born management thought leader, consultant and guru Contact centers all over the world take Drucker’s words very seriously (as they should). This is because they know that metrics provide a powerful way to set goals and track progress in meeting those […]

Improve Your Contact Center NPS

5 Ways To Improve Your Contact Center’s NPS

Do your customers love you or hate you? Do they recommend your contact center to their friends and family? Do they commend or disparage your ability to deliver great customer experiences? You can find the answers to these questions with your Net Promoter Score (NPS). Every contact center aims to boost its revenue and improve […]

Cisco Finesse Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer support agents are an indispensable element of any contact center. Even when automated channels are part of the operational framework, human agents continue to play a vital role in handling complex customer interactions and contributing to the overall customer experience. Along the way, they are required to use multiple applications, both to access relevant […]

Customer Experience and Employee Experience

How To Use CRM To Improve Customer Experience And Employee Experience

Today’s customer is highly informed, tech-savvy, and socially engaged. He conducts digital research, participates in brand chatter on social media, and seeks out reviews and feedback from his digital tribe. When he engages with a brand, he looks for more than great products or low prices – he demands great experiences. In fact, products, services, […]

Integration Challenges

4 Integration Challenges for Modern Contact Centers

A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few years, as Customer Experience (CX) has emerged as a key differentiator of business success, many organizations realized the importance of omnichannel contact centers. And one […]

Contact Center Customer Service

5 Key Integrations to Power Your Contact Center’s Customer Service Outcomes

For over a decade, contact centers looking to expand their capabilities have deployed new software solutions on an as-needed, case-by-case basis. This method of treating software solutions as isolated building blocks may have worked in the past. But in today’s omnichannel environment, where business must be available on their customers’ preferred channels, such an approach […]

Contact Center Software Solution

5 Ways Your Contact Center Can Stop Irritating Customers

We live in the age of instant gratification and ever-shortening attention spans – the “culture of impatience”. When so many customers – 58% according to a Microsoft survey – are more than willing to sever a relationship with a business due to poor customer service, can your organization afford to be one of them? To […]

Halloween 2020 and Scary Customer Experience

Is your customer experience scary or are you scared by customer’s reactions? Bad customer service is like a horror story. This Halloween, its time to catch the vampire, ghost or witch and more of the business and kick them out with easy solutions giving way to a happy Christmas. Calling from hell  Scary nights of […]

customer challenges and how to handle them

Customer Challenges And How To Handle Them

It is impossible to delight every customer on earth, but it is necessary to identify what went wrong. Building a reputation, satisfying customers, and creating a huge customer base is not a day’s thing. It takes years to work hard. But a single negative comment or a frustrated customer has the power to wash all […]

Contact Center Supervisor

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

The COVID-19 pandemic has unleashed a new normal for call centers everywhere. As the crisis continues to disrupt the global workforce, the hitherto predictable nature of remote interactions has undergone a massive transformation. More and more contact centers are now adopting the ‘work from home’ model to continue to provide support to their customers. But […]

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CONTACT CENTER SOLUTIONS

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

5 Ways To Improve Your Contact Center’s NPS

4 Integration Challenges for Modern Contact Centers

5 Ways Your Contact Center Can Stop Irritating Customers

5 Factors Affecting The Performance Of Your Contact Center Agents

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

CTI Tools Your Sales Team Needs To Achieve Business Success

Most Common Integrations That Contact Centers Fail To Have

Tapping The Untapped Potential With Contact Center Integrations

Does Your Business Has Knowledge Base Software?

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

9 Contact Center Statistic You Can’t Miss

Everything About Coronavirus and Contact Center

Is Your Contact Centre Prepared For Coronavirus Lockdown?

Work From Home With Mobile Agent App For Cisco UCCE UCCX Contact Centers

Does Integrating Salesforce with Cisco CTI Empower Contact Centers Agents

Ensure Businesses Continuity with NovelVox Work From Home Contact Center Solutions

10 Great Insights from Contact Center Survey for Better Customer Satisfaction

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CONTACT CENTER WALLBOARD

Boost Contact Center Performance With The Magic Of Wallboard Data

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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