Contact Center Solutions

The 7 Best Contact Center Operations Software for 2021 and Beyond

Contact Center Solutions

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Contact Center Solutions

Five Reasons Why You Should Integrate Cisco CTI with CRM

Contact Center Solutions

How to Choose the Right Cisco CTI Solution for your Contact Center

Contact Center Solutions

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

Contact Center Solutions

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

Contact Center Solutions

5 Ways To Improve Your Contact Center’s NPS

Unified Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer Experience

How To Use CRM To Improve Customer Experience And Employee Experience

Contact Center Solutions

4 Integration Challenges for Modern Contact Centers

Customer Experience

5 Key Integrations to Power Your Contact Center’s Customer Service Outcomes

Contact Center Solutions

5 Ways Your Contact Center Can Stop Irritating Customers

Customer Experience

Halloween 2020 and Scary Customer Experience

Customer Experience

Customer Challenges And How To Handle Them

Unified Agent Desktop

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Contact Center Solutions

5 Factors Affecting The Performance Of Your Contact Center Agents

Contact Center Solutions

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

Contact Center Solutions

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

Unified Agent Desktop

Save The Biggest Contact Center Problems With Agent Desktop

Contact Center Solutions

CTI Tools Your Sales Team Needs To Achieve Business Success

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Contact Center Software

The 7 Best Contact Center Operations Software for 2021 and Beyond

All businesses know the value of providing customer support. But over the years, the way they provide this support has changed. A few decades ago, most businesses managed customer queries or complaints via phone, or in-person. In the late 90s and early 2000s, voice-based contact centers’ advent led to the customer support function’s upgrade. Today, […]

zendesk cti connector

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Built with customer support agents in mind, the powerful, perceptive, and intuitive Zendesk CRM offers all the tools required to manage and enhance customer relationships. It also offers multiple functionalities as well as a dynamic knowledge base to help contact centers achieve maximum user productivity with minimum wasted effort. And now, contact centers can extract […]

Cisco CTI Integration

Five Reasons Why You Should Integrate Cisco CTI with CRM

Any customer-centric organization distinguishes itself in the way it interacts with its customers. A call center or any organization that regularly handles a large volume of calls from their customers, setting up seamless connectivity that enables an enhanced customer interaction is pretty much the main objective. Computer Telephony Integration (CTI) is a great connectivity tool […]

Cisco CTI Solution for your Contact CenterCisco CTI Solution for your Contact Center

How to Choose the Right Cisco CTI Solution for your Contact Center

For contact centers handling a large number of incoming calls, say, due to a crisis or an upcoming holiday season, Computer Telephony Integration (CTI) can be a game-changer. By integrating a telephony system via a CTI connector, contact centers can seamlessly handle a huge customer call volume. Agents can make and receive calls directly from […]

Advantages of Salesforce Cisco Integration

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

The days when contact centers could get away with providing below-par customer support are long gone. Today’s customers want quick issue resolutions and short wait times. They expect connected experiences no matter which stage of the journey they are currently at. And they appreciate great service that puts them first and contributes meaningfully to their […]

Call Center Metrics

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

“If you can’t measure it, you can’t improve it.” – (Late) Peter F. Drucker, Austrian-born management thought leader, consultant and guru Contact centers all over the world take Drucker’s words very seriously (as they should). This is because they know that metrics provide a powerful way to set goals and track progress in meeting those […]

Improve Your Contact Center NPS

5 Ways To Improve Your Contact Center’s NPS

Do your customers love you or hate you? Do they recommend your contact center to their friends and family? Do they commend or disparage your ability to deliver great customer experiences? You can find the answers to these questions with your Net Promoter Score (NPS). Every contact center aims to boost its revenue and improve […]

Cisco Finesse Agent Desktop

Say Goodbye To Agent Desktop Problems In 2021

Customer support agents are an indispensable element of any contact center. Even when automated channels are part of the operational framework, human agents continue to play a vital role in handling complex customer interactions and contributing to the overall customer experience. Along the way, they are required to use multiple applications, both to access relevant […]

Customer Experience and Employee Experience

How To Use CRM To Improve Customer Experience And Employee Experience

Today’s customer is highly informed, tech-savvy, and socially engaged. He conducts digital research, participates in brand chatter on social media, and seeks out reviews and feedback from his digital tribe. When he engages with a brand, he looks for more than great products or low prices – he demands great experiences. In fact, products, services, […]

Integration Challenges

4 Integration Challenges for Modern Contact Centers

A few years ago, a contact center was considered a “non-strategic” part of an organization’s business operations – important but not mission-critical to its long-term goals. Over the past few years, as Customer Experience (CX) has emerged as a key differentiator of business success, many organizations realized the importance of omnichannel contact centers. And one […]

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CONTACT CENTER SOLUTIONS

The 7 Best Contact Center Operations Software for 2021 and Beyond

Convert Your Zendesk CRM into a Powerful CX Tool with Click-to-Dial

Five Reasons Why You Should Integrate Cisco CTI with CRM

How to Choose the Right Cisco CTI Solution for your Contact Center

The Key Advantages of Salesforce Cisco Integration for Omnichannel Contact Centers

5 Key Call Center Metrics: Industry Standards And Ways To Surpass Them

5 Ways To Improve Your Contact Center’s NPS

4 Integration Challenges for Modern Contact Centers

5 Ways Your Contact Center Can Stop Irritating Customers

5 Factors Affecting The Performance Of Your Contact Center Agents

5 Tools To Effectively Manage Contact Center Agent Workload During Crisis

5 Powerful Statistics Showing Why You Need To Overhaul Your Call Center Operations Right Now

CTI Tools Your Sales Team Needs To Achieve Business Success

Most Common Integrations That Contact Centers Fail To Have

Tapping The Untapped Potential With Contact Center Integrations

Does Your Business Has Knowledge Base Software?

Connect With NovelVox Epic CTI Connector To Extend The Capability Of Standalone Epic Application

Extend Your Contact Center Capabilities With Customized ServiceNow Cisco CTI Connector

9 Contact Center Statistic You Can’t Miss

Everything About Coronavirus and Contact Center

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CONTACT CENTER WALLBOARD

Boost Contact Center Performance With The Magic Of Wallboard Data

Why Your Contact Center Needs Real-Time Performance Management

8 Reasons Why Gamification in Contact Center is a Necessity

The Right Tool You Need to Get the Best Out of Your Call Center Operations

How a Call Center Wallboard Helps to Boost Overall Performance of Call Center Operations

Top Trends of Contact Center Wallboards & How They Affect Wallboard Design?

Contact Center Gamification That Delivers Superior Customer Experience

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