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New Supervisor Desktop with Real-time Agent Performance Monitoring, Follow-up Tracking & 360 View of Contact Center, Custom Made for Your Organization.

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Do you have the same organizational goals as others? Then why a standard Supervisor Desktop?

 

Create your own Supervisor Desktop best suiting your teamโ€™s reporting and monitoring needs. The all-new Supervisor Desktop is enhanced version of Cisco Supervisor Desktop (CSD) for Finesse. It lets you custom create your own desktop with drag & drop Finesse Gadget Designer. The Finesse Gadget Designer comes with a library of industry wise templates and built-in gadgets.

 

Pain-free CAD/CSD to Finesse migration using custom desktops. Advance supervisor gadgets for,

 

Barge-in Enhanced Reporting
Silent Monitoring Team Agent State Display
Make Ready or Not Ready Agent Call Log Display
Force Sign Out Team Agent Statistics Display
Single or Group Reskilling Agent ACD State Log Display
Precision Queue with Admin Agent Vs Team Statistics Display
Team Chat, Supervisor to Agent Chat and Message Broadcast Team Skills Stats Display (Skill Summary Statistics)
  • Transform your Contact Center with AI and digital omnichannel engagement
  • Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
  • Increase Customer Satisfaction using sentiment analysis
  • Boost productivity with balanced Human and AI CX Strategy
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Supervisor Agent Desktop โ€“ How It Affects the Contact Center and Customer Experience
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Smart CTI Connector for Webex Calling
Implementing AI in Modern Contact Center
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