Drive Agent Efficiency and Enhance Patient Experience for Cisco Finesse Contact Centers

In today’s world, healthcare customers expect transparency, clarity, and a frictionless experience when interacting with payers and providers. Many providers and healthcare organizations understand the importance of prioritizing patient and member experience but it’s really difficult to keep up the pace with the growing volume and change in patient expectations of quality experience.

Agent Accelerator for Cisco Finesse Contact Center equips your healthcare staff with a unified agent desktop interface for seamlessly handling patient data( across systems) and calls without switching screens.

Key Highlights:

Watch this video to learn about:

Improving agent experience with unified data

Bringing systems together to improve the response times

Improving patient experience with contextual conversations

Winning patient delight by greeting them with First Name

Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Add Your Heading Text Here

Drive Agent Efficiency and Enhance Patient Experience for Cisco Finesse Contact Centers
Healthcare - Agent Accelerator For Cisco Finesse - Thumb
Share on facebook
Facebook Share
Share on twitter
Twitter Share
Share on linkedin
LinkedIn Share

Resources

Sorry, no posts matched your criteria.
Resource image

5 Reasons to Unify Your CRM and Phone systems

Are your agents empowered enough to resolve queries in a timely manner? Can they access customer information seamlessly? Are they simply resolving queries or have they mastered the skill of

30.01.2023

08:02 am

Learn more
Resource image

Overcome the Top 5 Barriers to Customer-Centricity

Do you have a brand that you go back to time and again? If yes, what is it about the brand that has captured your attention? Undoubtedly, exceptional customer service

23.01.2023

10:36 am

Learn more
Resource image

The Economics of CX Journey: Why CX can be Worth

One of the biggest obstacles for businesses aiming toward customer centricity is getting tangible proof that their investment will yield returns. While sales can be tied to revenue growth and

19.01.2023

11:22 am

Learn more
Resource image

Patient and Member Experience in Healthcare – Trends in 2023

The new normal never really arrived for the healthcare industry. Caught up in a race to adapt and accelerate digital transformations, the post-pandemic recovery hasn’t been especially smooth. From staffing

09.12.2022

12:14 pm

Learn more
Resource image

5 Ways in which Agents can Work Smarter with Salesforce

With digital omnichannel solutions making deeper inroads into the contact center industry, are telephone conversations nearing their climax? Not really. Infact, according to a Gartner prediction report, close to 75%

28.11.2022

08:52 am

Learn more
Resource image

9 Contact Center Predictions for 2023 and Beyond

The contact center industry has seen a whirlwind of ups and downs, especially since the pandemic hit us. While many businesses started functioning “as before”, many lacked the understanding of

25.11.2022

12:00 am

Learn more
Resource image

6 Proven Techniques To Fast-Track Your CX Success

According to Forbes’ list of CX statistics, 75% of customer experience management executives believe that customer experience, or CX, is extremely important for the company. There is always space for

22.11.2022

09:02 am

Learn more
Resource image

How to Streamline Contact Center Operations Amid Query Deluge this

The holiday season is a busy time for contact centers. Customer interaction rises manifold across all touchpoints. As frontline workers handling this barrage, your contact center agents must deftly handle

18.11.2022

01:25 pm

Learn more
Resource image

31 Key Call Center Metrics for Improved Contact Center Productivity

Contact center productivity is a process that can’t be centered around sub-optimal guesswork. What it requires is clarity into performance and enhanced agent accountability. Metrics are a powerful way to

14.11.2022

01:22 pm

Learn more
Resource image

Taking a Leap Beyond the Traditional CTI with an Omnichannel

Exceptional customer service is the backbone of any company yearning for revenue growth. A significant part of this good service stems from having seamless access to customer data, however, the

10.11.2022

12:46 pm

Learn more

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.