Is your agent required to copy/paste patient phone number in EPIC every time to pull records in order to offer assistance in appointments or billing? Or are you managing any 3rd source for directories? 

Switch to unified experience with NovelVox Agent Desktop which integrates to EMR/EHR’s, ticketing, bespoke applications or your internal databases to offer a single pane of glass view for all data and services. Improve patient engagement by improving agent experience. 

One centralized system for all your multiple applications at different offices

Single Pane of Glass view of all data so that your agent doesn’t switch pages 

1- Integrate services like

  • Appointment Management
  • View Patient Information 
  • Waiting lists and outpatient / surgery schedules
  • Discharge lists
  • Paging service
  • On call provider schedule
  • Provider Directories & Phone books

2- Integrated Ticketing application for instant actions

3- Integrated Dynamic Agent scripting tool to manage your call quality & compliance

4- Powerful Supervisor Desktop for effective team management

5- Wallboards / Digital Signage for real-time monitoring 

6- Mobile Agent App will keep all your remote agents and field technicians connected

7- Save on AHT with integrated systems and reduce overall operational cost by over 30%

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Agent Desktop For Healthcare
Asset 11

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