In the professional world, email is one of the most essential skills required for internal as well as external communication. Though everyone is aware of the basic dos and don’ts of an email yet most of us are not very good at it for the very simple reason that we don’t care about it. Here […]

COVID 19 came with so many hardships and struggles for everyone across the world but if we look at some of the positive sides of it, it also gave opportunities to enhance our skills. It made us think about our own strengths and weaknesses and allowed us to work on our improvement areas. In the […]

Tech talks are knowledge sharing sessions conducted bi-weekly at NovelVox. This week, we had a session on Hibernate conducted by Bilal Ahmad and Prashant Aggarwal on August 26, 2020. About Hibernate Hibernate is an Object Relational Mapping tool used for the Java programming language. It simplifies the development of Java application by providing a framework […]

Tech talks are knowledge sharing sessions conducted bi-weekly at NovelVox. This week, we had a session on Automation Testing conducted by Ashutosh Mittal on August 5, 2020. About Automation Testing Automation Testing is a technique used to automate the testing tasks by comparing and testing the actual and expected outcomes. If you are in software […]

Tech talks are knowledge sharing sessions conducted bi-weekly at NovelVox. This week, we had a session on CTI Connectors by Vineet Arora on July 22, 2020. About CTI Connectors There are many applications that a Contact Center uses to enhance customer experience and boost agent performance. CRM and Ticketing Solutions are some of the widely-used […]

Tech talks are knowledge sharing sessions conducted bi-weekly at NovelVox. This week, we had a session on the Cisco CTI Connector by Nishant Tiwari and Utsav Kumar on July 8, 2020. What’s a CTI CTI is an abbreviation for Computer-telephony integration, a technology that allows computers to control telephone systems. Having a CTI integrated into […]