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Turn Gigabytes of Contact Center data into actionable intelligence

iVision call center wallboards are designed for organizations who require real-time contact center performance monitoring. iVision is compatible with Cisco, Genesys and Avaya Contact Center Platforms.

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iVision contact center wallboard transforms the gigabytes of data that your ACD, IVR (and other) generates into actionable and clear information that promotes your contact center performance to executives, agents, and call managers alike.

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Reach all your

Communicate vital operational information to all your agents quickly and keep your contact center running smoothly.

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Create focused wallboard content and metrics relevant to your contact center and agents with the help of wallboard software.

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Use real-time contact center data to make informed decisions before they become a problem.

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Key Performance Metrics

Set, monitor and manage KPI thresholds. Receive Audio/Visual alerts, SMS or Email when thresholds breached.

Real power comes from being able to ‘mash up’ contact center data from multiple sources to provide a view that is relevant to particular call center activities or priorities at a definitive point in time. This “view” is displayed graphically, empowering & motivating supervisors and agents alike.

iVision has multiple views based on real contact center experience that provides transformational insight into contact center performance, leading to informed decisions with the help of a state of the art call center dashboard.

Seat Plan at Glance

iVision Seatplan Wallboard for Contact Center


iVision Contact Center Gaification Wallboards

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Mobile Wallboard

mobile iVision Touch Wallboard

Identify faulty seats or areas of inactivity across all your contact center sites.

Use iVision Gamification Wallboards to motivate and empower your agents.

Based on Cisco UCCX wallboard, iVision helps to improve visitor experience and reduce unnecessary reception inquiries.

Never miss an alert with iVision mobile call center wallboard. Mobile contact center metrics available for both Apple iOS and Android.

Completely Configurable with iVision Interactive Designer Studio

Web based Drag & Drop Designer Studio

No programming experience required to create reports

20 out of box dashlets to get you started fast

3 step process to configure APIs

Thresholds customization for each dashlet

Real-time statistics available at design time

iVision Wallboard Designer Studio

Contact us for a demo