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Uninterrupted Customer Service on the Go

Cisco Finesse Mobile Agent connects agents anywhere in the world with Cisco Finesse contact center. Take your agent desktop out into the field and strategically place them where they are required the most.

  • Deliver next level of customized service from anywhere in the world
  • Provide mobility & flexibility to agents—and help them deliver a quality customer experience
  • Be able to strategically place agents where they are required the most

Rapid Customization & Deployment

Cisco Finesse Mobile Agent can be easily customized as per the changing business requirements using NovelVox Finesse Gadget Designer (drag and drop tool). New agent workflows can be made available without any need to re-distribute the mobile app.

  • Customize Cisco Finesse Mobile Agent features as per your operational needs
  • Provides flexibility to an agent with easy development—making it highly convenient
  • Develop & deploy bespoke mobile gadgets using NovelVox Finesse Gadget Designer

Out of Box Customized Features

You can integrate and add components to Cisco Finesse Mobile Agent using out of box features. Some of those components include—call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc.

  • Get out of box features to enhance the agent-customer experience
  • Easy integration with eGain, SAP, Salesforce, NICE, Service Now, Oracle Applications, Epic, Citrix, etc.
  • Get same functionality and capabilities as local agent

How Does it Benefit Contact Centers?

Utilize your subject experts more effectively, and include them into your customer engagement strategy with Cisco Finesse Mobile Agent. It will empower agents to provide an unprecedented level of customer service.

  • Utilize subject experts more effectively in your customer management strategy
  • Reduce costs by easily catering for sudden demand surges with off-site/work from home agents
  • Mobile agents will have a complete view of the caller via back-end integration access

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube

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