Finesse Mobile Agent for Off-Site Support
With Finesse Mobile Agent, you can expand your customer service beyond the contact center floor to anywhere in the world—with all the facility that they get on their contact center desk.
Cisco Finesse Mobile Agent connects agents anywhere in the world with Cisco Finesse contact center. Take your agent desktop out into the field and strategically place them where they are required the most.
Cisco Finesse Mobile Agent can be easily customized as per the changing business requirements using NovelVox Finesse Gadget Designer (drag and drop tool). New agent workflows can be made available without any need to re-distribute the mobile app.
You can integrate and add components to Cisco Finesse Mobile Agent using out of box features. Some of those components include—call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc.
Utilize your subject experts more effectively, and include them into your customer engagement strategy with Cisco Finesse Mobile Agent. It will empower agents to provide an unprecedented level of customer service.