Mobile Agent App for Cisco Finesse
Enable your Agents to Work from Home from their Mobile, Tablet or Desktop with 24 Hours implementation
13+
Years of Expertise
200+
Deployments in 18+ Countries
98.7%
Retention Ratio
Expand Customer Service Beyond the Floor
Enable your agent to work remotely or from home via tablets or smartphones or PC without any VPN. Receive customer calls with an instant login and easy call controls to deliver on-floor customer experience seamlessly with 24 hours implementation.
- Connect with simple internet, no VPN required
- Seamless on floor contact center experience
- Stay connected via mobile, tablet or desktop
More than Accepting Calls
Agents are equipped with a personal phonebook to coordinate well with team members for instant guidance. The agent stats ensure excellent performance from anywhere across the globe
- Consistent performance with live agent stats
- Seamless coordination among team members
- Connects agents across the globe
Seamless CRM Integration*
Equip agents with caller information even before answering the call with seamless CRM integration. It boosts agents’ confidence to handle calls more efficiently and cut down the time lost in searching for information.
- Have caller details on the screen before the call is answered
- Seamless integration with CRM and other 3rd party applications
- Integrated solution for mobile, tablet or PC
*24 hours implementation support is not applicable on 3rd party application integration.
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