Cisco Finesse Mobile Agent App for Off-Site Support
With Finesse Mobile Agent, expand your customer service beyond the contact center floor to anywhere in the world—with all the facility & features you get on the contact center desk.
NovelVox Cisco Finesse Mobile Agent app connects agents anywhere in the world with Cisco Finesse contact center. Cisco mobile solutions provide all facilities of an agent desktop to agents out in the field. You can utilize them by strategically placing them where they are required the most.
NovelVox Cisco Finesse Mobile Agent app can be easily optimized as per the changing business requirements using NovelVox Finesse Gadget Designer (Drag and Drop Tool). Keep augmenting your app with new use cases when the need arises. New agent workflows can be made available without any need to re-distribute the mobile app.
You can integrate and add components to the Cisco UCCX Mobile Agent app using out of box features. Some of those components include—call control gadget, agent statistics, call statistics, alerts/notifications, call wrap and tagging, call follow up, customer information screen pop, reports, etc.
NovelVox Cisco Finesse Mobile Agent app enables agents to know their caller info prior to answering the call. NovelVox makes it possible by offering an advanced, true integrated experience to the agents. It integrates with core industry applications to offer an experience of effective communication.
Utilize your subject experts more effectively, and include them into your customer engagement strategy with Cisco Finesse Mobile Agent app. It will empower agents to provide an unprecedented level of customer service.