Cisco Finesse Mobile Agent App

Expand customer service beyond the floor

Enable your agent to work remotely or from home via tablets or smartphones or PC without any VPN. Receive customer calls with an instant login and easy call controls to deliver on-floor customer experience seamlessly with 24 hours implementation.

• Connect with simple internet, no VPN required
• Seamless on floor contact center experience
• Stay connected via mobile, tablet or desktop

More than accepting calls

Agents are equipped with a personal phone book to coordinate well with team members for instant guidance. The agent stats ensure excellent performance from anywhere across the globe

• Consistent performance with live agent stats
• Seamless coordination among team members
• Connects agents across the globe

Seamless CRM Integration*

Equip agents with caller information even before answering the call with seamless CRM integration. It boosts agents’ confidence to handle calls more efficiently and cut down the time lost in searching for information.

• Have caller details on the screen before the call is answered
• Seamless integration with CRM and other 3rd party applications
• Integrated solution for mobile, tablet or PC

*24 hours implementation support is not applicable on 3rd party application integration.