Finesse Mobile Agent for Off-Site Support

With Finesse Mobile Agent, you can expand your customer service beyond the contact center floor to anywhere in the world—with all the facility that they get on their contact center desk.

Download Brochure

Request a Personalized Demo

First Name*
Last Name*
Email*
Phone*
Company*
Country*
Country
Website

10
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Uninterrupted Customer Service on the Go

Cisco Finesse Mobile Agent connects agents anywhere in the world with Cisco Finesse contact center. Take your agent desktop out into the field and strategically place them where they are required the most.

Deliver next level of customized service from anywhere in the world
Provide mobility & flexibility to agents—and help them deliver a quality customer experience
Be able to strategically place agents where they are required the most

Rapid Customization & Deployment

Cisco Finesse Mobile Agent can be easily customized as per the changing business requirements using NovelVox Finesse Gadget Designer (drag and drop tool). New agent workflows can be made available without any need to re-distribute the mobile app.

Customize Cisco Finesse Mobile Agent features as per your operational needs
Provides flexibility to an agent with easy development—making it highly convenient
Develop & deploy bespoke mobile gadgets using NovelVox Finesse Gadget Designer

Out of Box Customized Features

You can integrate and add components to Cisco Finesse Mobile Agent using out of box features. Some of those components include—call control gadget, agent statistics, call statistics, alerts/ notifications, call wrap and tagging, call follow up, customer information screen pop, guided scripting, reports etc.

Get out of box features to enhance the agent-customer experience
Easy integration with eGain, SAP, Salesforce, NICE, Service Now, Oracle Applications, Epic, Citrix, etc.
Get same functionality and capabilities as local agent

How Does it Benefit Contact Centers?

Utilize your subject experts more effectively, and include them into your customer engagement strategy with Cisco Finesse Mobile Agent. It will empower agents to provide an unprecedented level of customer service.

Utilize subject experts more effectively in your customer management strategy
Reduce costs by easily catering for sudden demand surges with off-site/work from home agents
Mobile agents will have a complete view of the caller via back-end integration access