Leading with Business Resiliency Through Change

Touch new heights of excellence in Customer experience and thrive through challenges with business resiliency solutions

Business Resiliency

Gain competitive advantage by redefining contact centre operations with nextgen integrated solutions. Our aim is to offer you solutions that help you overcome the challenges and stand the test of changing times.
Start early with the transformation before the uncertainties redefine your business and functioning further. It is time inspect the existing process and make it more resilient to changes.

Why it's time to adopt business resiliency solutions?

62%

Customers said the service rep’s knowledge or resourcefulness was key to a recent positive service experience.

54%

Customers are most frustrated by having to wait on hold. 33% are most frustrated by having to repeat themselves to multiple support reps

33%

Customers used email for customer service last year, making it the most used digital channel for customer service.

44%

Contact centers do not have a system for monitoring their most desired agent behaviors

Resiliency Solutions

Compatible With

Unified Solutions for Home and Office

Deliver seamless service from anywhere without compromising on operations and
productivity

Digital Omnichannel Engagement
with AI

Be the part of digital transformation by engaging with customers across digital channels in
real-time

Connector & Gadgets for
functionality assistance

Empower agents and customers with transparent self-help software and other productivity tools to keep things moving

Performance Monitoring Solutions

Experience can never be second. Monitor, manage and assist agents for optimum productivity even during high call volume

Self Help Resources

9 upcoming trends in Customer Experience

Discover 10 Questions You Need to Ask Before Upgrading to an Omnichannel Platform

WhitePaper

NewsRoom

Sep 22, 2020
Cxinfinity Omnichannel Experience Help Brands Promote Contactless Commerce

Aug 11, 2020
Novelvox Updates Custom CTI Connectors And Agent Desktop For Cisco Call Manager (UCM) For Seamless Work From Home Experience

Recording
Why WhatsApp is now an essential channel in your 2020 CX strategy.

Watch Now

Recording

Google & IBM AI in your contact center

Watch Now

Webinars

Blog

Conversational AI Can Be A Big Help For Your Agent And Customers In Current Scenario

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

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