NovelVox

Integrate SAP CRM with Leading Contact Center Platforms

Scale up your contact center capabilities by seamlessly integrating SAP CRM with Cisco, Webex, Avaya, Genesys, Five9, Dialpad, Amazon Connect, and Zoom Contact Centers
Zoho CRM Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Redefine Agent Efficiency and Unleash Business Potential

Discover the power of SAP system integration with NovelVox’s unified agent desktop. Capitalize on integration with SAP to elevate customer experiences, supercharge efficiency, and set forth a journey of unparalleled business growth.
Tailor Customer Engagement

Tailor Customer Engagements

Equip agents with contextual customer insights through an integrated interface.
Amplify Agent Efficiency

Amplify Agent Efficiency

Utilize a collection of ready-to-use agent productivity tools for seamless workflows.
Achieve Cost Efficiencies

Achieve Cost Efficiencies

Optimize resource allocation by integrating SAP CRM with over 75 third-party applications.

Amplify Agent Productivity
with Customer Insights

Grant your agents a comprehensive understanding of interaction history and customer details before they pick up the call. Leverage SAP data integration to instantly populate customer details on the unified agent desktop interface for contextual responses.
Zoho Agent Desktop

Optimize SAP CRM Integration
as per Business Needs

Unlock the full potential of your SAP CRM with a customizable agent desktop designed for industries such as Banking & Finance, Telecom, Retail, Healthcare, Credit Union, etc. Elevate agent productivity and customer experience with an intuitive agent desktop tailored to your specific business needs.

Elevate Sales Dynamics with Third-party Integrations

Rationalize call handling time for agents with SAP integration services from NovelVox. Unify information from multiple sources to reduce response times and ensure proactive engagement with customers.
Agent Desktop for Zoho
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

Ready to uplevel your customer experience and convert more leads?

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