Seamless Integration

Easily integrate NovelVox Avaya Agent Desktop with Salesforce to offer enhanced features to your agents including agent statistics, call statistics, call control gadget, etc. Avaya integration with Salesforce empowers agents to offer excellent services to the caller and improve productivity while building a good brand reputation for your business.

  • Out of the box features like call control gadget, agent statistics, call statistics and more
  • Ready integration with Avaya contact center platforms
  • Improve agent-customer interaction
Salesforce Integration with Avaya Agent Desktop

Single Screen Customer Info

Get a single screen view of all customer data on your NovelVox Avaya Agent Desktop with Salesforce integration. Agents will now be well-equipped to better handle all customer queries, without switching back and forth between applications to find information.

  • Get a unified view of all customer data
  • Caller information readily available—without switching screens
  • Improves First Call Resolution (FCR) & reduces Average Handling Time (AHT)
Salesforce Integration with Avaya Agent Desktop

Greet Caller with Name

Avaya and Salesforce integration allows you to know your caller details prior to answering the call through screen pop and greet the caller with his/her ‘first’ name to offer personalized customer experience. Agents can then continue to proactively assist the customers rather than spending time looking for information that they can now access at their fingertips.

  • Know your caller details as soon as the call is connected
  • Get easy access to crucial customer details
  • Switch screens as per IVR inputs
  • Deliver better call resolution
Salesforce Integration with Avaya Agent Desktop

Agent Desktop Optimized

Optimize your Avaya Agent Desktop with Salesforce integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.

  • Modify/edit Avaya Agent Desktop as per business needs
  • Drag & Drop Studio with pre-built gadgets
  • Stop putting your customers on hold/wait
Salesforce Integration with Avaya Agent Desktop

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube

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