Salesforce Integration with Avaya Agent Desktop

Experience Avaya Salesforce Integration to deliver exceptional user experience.

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13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Seamless Integration

Easily integrate NovelVox Avaya Agent Desktop with Salesforce to offer enhanced features to your agents including agent statistics, call statistics, call control gadget, etc. Avaya integration with Salesforce empowers agents to offer excellent services to the caller and improve productivity while building a good brand reputation for your business.
  • Out of the box features like call control gadget, agent statistics, call statistics and more
  • Ready integration with Avaya contact center platforms
  • Improve agent-customer interaction
Seamless Integration

Single Screen Customer Info

Get a single screen view of all customer data on your NovelVox Avaya Agent Desktop with Salesforce integration. Agents will now be well-equipped to better handle all customer queries, without switching back and forth between applications to find information.
  • Get a unified view of all customer data
  • Caller information readily available—without switching screens
  • Improves First Call Resolution (FCR) & reduces Average Handling Time (AHT)

Greet Caller with Name

Avaya and Salesforce integration allows you to know your caller details prior to answering the call through screen pop and greet the caller with his/her ‘first’ name to offer personalized customer experience. Agents can then continue to proactively assist the customers rather than spending time looking for information that they can now access at their fingertips.
  • Know your caller details as soon as the call is connected
  • Get easy access to crucial customer details
  • Switch screens as per IVR inputs
  • Deliver better call resolution
Agent Desktop Optimized

Agent Desktop Optimized

Optimize your Avaya Agent Desktop with Salesforce integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.
  • Modify/edit Avaya Agent Desktop as per business needs
  • Drag & Drop Studio with pre-built gadgets
  • Stop putting your customers on hold/wait
NovelVox offers Avaya and Salesforce integration for the Avaya contact center to deliver an exceptional customer experience with advanced contact center solutions. The Avaya Salesforce integration assures higher call resolution, seamless and focussed interactions, and personalized caller experience every day. The easy-to-customize Avaya agent desktop by NovelVox along with powerful Salesforce integration makes agents stay empowered. It will optimize their performance too.
Avaya integration with Salesforce makes customers feel valued as they are addressed with their first name and don’t need to identify themselves with every call. The call hold time is reduced significantly along with a higher rate of call resolution.

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

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