Salesforce Integration with Avaya Agent Desktop

Smoothly integrate Avaya Agent Desktop with Salesforce to deliver exceptional user experience.

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Seamless Integration

Easily integrate NovelVox Avaya Agent Desktop with Salesforce to offer enhanced features to your agents including agent statistics, call statistics, call control gadget, etc. It will empower agents to offer excellent services to the caller and improve productivity while building a good brand reputation for your business.

Out of the box features like call control gadget, agent statistics, call statistics and more
Ready integration with Avaya contact center platforms
Improve agent-customer interaction

Salesforce Integration with Avaya Agent Desktop

Single Screen Customer Info

Get a single screen view of all customer data on your NovelVox Avaya Agent Desktop with Salesforce integration. Agents will now be well-equipped to better handle all customer queries, without switching back and forth between applications to find information.

Get a unified view of all customer data
Caller information readily available—without switching screens
Improves First Call Resolution (FCR) & reduces Average Handling Time (AHT)

Greet Caller with Name

Know your caller details prior to answering the call through screen pop and greet the caller with his/her ‘first’ name to offer personalized customer experience. Agents can then continue to proactively assist the customers rather than spending time looking for information that they can now access at their fingertips.

Know your caller details as soon as the call is connected
Get easy access to crucial customer details
Switch screens as per IVR inputs
Deliver better call resolution

Agent Desktop Optimized

Optimize your Avaya Agent Desktop with Salesforce integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.