Salesforce Integration with Avaya Agent Desktop

Create exceptional customer experience by offering them personalized, contextual conversations leveraging powerful Salesforce integrations with Avaya Agent Desktop. Equip agents with optimized customer information to quickly resolve interactions. Compatible with Salesforce Service Cloud, Sales Cloud, Sales Engagement, Health Cloud, Marketing Cloud, and more.

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Seamless Integration

Easily integrate NovelVox Avaya Agent Desktop with Salesforce to offer enhanced features to your agents including agent statistics, call statistics, call control gadget, etc. Avaya integration with Salesforce empowers agents to offer excellent services to the caller and improve productivity while building a good brand reputation for your business.
Seamless Integration

Single Screen Customer Info

Get a single screen view of all customer data on your NovelVox Avaya Agent Desktop with Salesforce integration. Agents will now be well-equipped to better handle all customer queries, without switching back and forth between applications to find information.

Greet Caller with Name

Avaya and Salesforce integration allows you to know your caller details prior to answering the call through screen pop and greet the caller with his/her ‘first’ name to offer personalized customer experience. Agents can then continue to proactively assist the customers rather than spending time looking for information that they can now access at their fingertips.
Agent Desktop Optimized

Agent Desktop Optimized

Optimize your Avaya Agent Desktop with Salesforce integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.
NovelVox offers Avaya and Salesforce integration for the Avaya contact center to deliver an exceptional customer experience with advanced contact center solutions. The Avaya Salesforce integration assures higher call resolution, seamless and focussed interactions, and personalized caller experience every day. The easy-to-customize Avaya agent desktop by NovelVox along with powerful Salesforce integration makes agents stay empowered. It will optimize their performance too.
Avaya integration with Salesforce makes customers feel valued as they are addressed with their first name and don’t need to identify themselves with every call. The call hold time is reduced significantly along with a higher rate of call resolution.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel
Trusted By

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Subscribe to our free newsletter and get blog updates in your inbox

Download Brochure

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Refer an Opportunity

  • About Yourself

Download Guide

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request to Become a Partner

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Watch Video

  • Hidden
  • This field is for validation purposes and should be left unchanged.

Request a Demo

  • Hidden
  • This field is for validation purposes and should be left unchanged.