NovelVox CTI connector and Agent Desktop for Cisco Call Manager
Experience personalized telephony solution in two different ways by integrating CRM with NovelVox Agent Desktop and CTI Connector for UCM
CTI Cisco Call manager improves your agent’s efficiency by empowering with customer information and easier call management on one desktop screen.
Offer improved customer experience by enabling agents to offer an instant and personalized solution by embedding CTI for CUCM in the CRM application. Also, the agent phonebook within the connector empowers the agents to handle calls efficiently.