NovelVox CTI connector and Agent Desktop for Cisco Call Manager

Experience personalized telephony solution in two different ways by integrating CRM with NovelVox Agent Desktop and CTI Connector for UCM

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NovelVox Agent Desktop for Cisco Call Manager

Improve your agent’s efficiency by empowering customer information and easier call management on one desktop screen.

Unified view of customer information to offer personalized experience
Seamless integration of 3rd party application to save agents from screen switching
Pre-built gadgets such as Knowledge Base, agent script for improved agent efficiency
Optimized and industry-specific interface for improved AHT & FCR
Instant login via an extension number

NovelVox Agent Desktop for Cisco Call Manager

NovelVox CTI Connector for CUCM

Offer improved customer experience by enabling agents to offer an instant and personalized solution by embedding CTI for CUCM in the CRM application. Also, the agent phonebook within the connector empowers the agents to handle calls efficiently.

Screen pop customer information to offer personalized experience even before the call is answered
Global/Company/Agent Phonebook to better inter-team communication
Click to dial that converts numbers into clickable links to avoid manual dialing
Smart dialing to configure prefix and suffix to dial out irrespective of country or area code of agent & caller.