iVision Wallboards
Contact Center Wallboard Software for Interactive Digital Experiences
Keeping Agents Empowered, Motivated, and Engaged
Our Partners
Real-time 360ยฐ Monitoring
Enhancing Customer Relationships and
Agent Performance with Contact Center Wallboard
A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a call center wallboard solution to motivate, inspire, and inform their employees.
360-degree Data Visualization
BI-enabled Smart Monitoring
Turn data into valuable insights with iVision Plus BI-enabled features. Drill down data fields, work with parameterized reports, and more for more effective data analysis and monitoring.
Gamified Wallboard Designs
Interactive designs
Smart Notification Engine
Intuitive Digital Signage
Visual Seat Plans
Seamless Customization
Out-of-the-Box Integration
Easy to install, configure, and manage
Interactive Visual Communication Tool
Call center display software help reduce AHT and enhance FCR to drive on-the-job learning,
making agents handle the calls better and giving customers faster resolution of their issues.
A wide range of contact centers benefit from the compatible wallboard software
Serverless cloud deployment
On-cloud serverless set-up for faster installation
Secure on-prem deployment
Choose on-premise set-up for secure installation
No coding
iVision Plus requires no coding or developer support, as the tool is intuitive and easy to configure and manage
Easy customization improves visibility
iVision Plus can be readily customized with its drag-and-drop design themes and other functionalities
Advanced features for improved productivity
Supervisors can monitor, set realistic goals and benchmarks for their team or individual agents and gain a consistent insight of the contact center’s operations.
Extensive Support
24/7 support
Dedicated Customer Success Manager
Training Portal
Integration with third-party applications
Drive Tangible Results of High Customer
Satisfaction and Agent Performance
Supports various third-party integrations
iVision Plus works with all kinds of users
and organization types
Call center display software impacts agent performance, productivity, and efficiency and enables contact
centers to meet customersโ expectations proactively and helps continually improve
customer service.
Demo Video for Contact Center Wallboard
50+ Design Library
Frequently Asked Questions
A call center wallboard is a real-time visual dashboard that displays key performance metrics on call center displays and monitors. It pulls live data from your telephony, ACD, CRM, or ticketing system and presents it in an easy-to-read format. Modern call centre wallboard solutions also support customization, allowing supervisors and agents to track queues, service levels, and workload distribution at a glance.
A well-optimized call center wallboard typically includes:
โฆฟ Service Level
โฆฟ Average Handle Time(AHT)
โฆฟ Average Speed of Answer (ASA)
โฆฟ Queue Length
โฆฟ Agent Status and Occupancy
โฆฟ First Call Resolution (FCR)
โฆฟ Abandon Rate
These KPIs help teams make fast, informed decisions and maintain a consistent customer experience.
With modern wallboard software, you can view real-time operational metrics such as:
โฆฟ Live call volume
โฆฟ Active calls, waiting calls, missed calls.
โฆฟ Agent availability, login status, break/idle time
โฆฟ Queue performance
โฆฟ SLAs and threshold alerts
Advanced call center display systems can also show multi-channel data, such as chat, email, and social interactions.
Yes. Most call center wallboard solutions are built to integrate seamlessly with popular PBXs, CCaaS platforms, and CRMs. Whether youโre using Cisco, Avaya, Amazon Connect, Genesys, or cloud CRMs like Salesforce or Dynamics, modern call center display software can pull data through APIs or native connectors to give you a unified view.
Reputable call center wallboard products follow strict security protocols, including encryption, role-based access controls, SSO, and compliance with standards such as GDPR, SOC 2, and HIPAA (where applicable). Data is processed securely, ensuring that sensitive customer details are protected even when displayed across call centre display screens.
Using call center display software improves operational awareness, reduces response times, and boosts agent productivity. Benefits include:
โ Real-time visibility into performance
โ Faster decision-making
โ Better workload management
โ Improved SLA adherence
โ Enhanced agent engagement via agent wallboard views
โ Higher customer satisfaction due to fewer bottlenecks
It also helps optimize call center seats by ensuring agents know exactly what requires attention.
When choosing a call center wallboard solution, consider:
โ Compatibility with your phone system and CRM
โ Real-time refresh speed
โ Customization options
โ Security features
โ Ease of use for supervisors and agents
โ Support for multiple call center display screens and call center monitors
โ Cloud vs. on-premise deployment
The right wallboard software, like NovelVox iVision Wallboards, should scale with your team and offer flexible dashboards for different user roles.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
