Drive an Integrated Healthcare Experience with Aetna Integration
15+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Empower Agents to Offer Connected Care Experiences
Improve Operational Efficiency with Unified Information View
- Integrate Aetna with the agent's contact center workspace for a unified experience.
- Screen pop data from Aetna on the agent's desktop for personalized conversations.
- Know your caller and their complete healthcare journey for enhanced care experiences.
Personalize Conversations to
Build Member Trust and Loyalty
- Personalize interactions right from the start by greeting your callers with the First Name.
- Achieve member delight by predicting the reason for calling - based on member preferences, interaction history, insurance coverage specifications, etc.
- Win cross sell and upsell opportunities by recommending services tailored to member’s unique journeys.
Automate Workflows with Custom Integrations and Productivity Add-ons
- Integrate Aetna with the agent's contact center workspace; support available for 8+ contact centers.
- Enhance operational efficiency by integrating with 75+ third-party applications.
- Expand the potential with NovelVox productivity add ons - Knowledge Base, Case Management, Agent Dashboard, and more.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
