NovelVox

Drive an Integrated Healthcare Experience with Aetna Integration

Deliver more personalized, connected patient and member experiences by integrating Aetna with your Cisco, Avaya, Genesys, Five9, Dialpad, Nice, Amazon Connect, and Zoom Contact Centers.
Aetna Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Empower Agents to Offer Connected Care Experiences

Free up agents from unnecessary screen toggling and streamline interaction handling with seamless Aetna integration by NovelVox. Integrate Aetna directly into the agent workspace for optimized efficiency and frictionless experiences.

Improve Operational Efficiency with Unified Information View

Handle queries more efficiently by capturing Aetna records from a single, unified agent workspace. From policy details, to insurance coverage and active healthcare plans – provide agents a seamless access to comprehensive Aetna records for informed member assistance and faster call resolutions.
Improve Operational Efficiency with Unified Information View
Personalize conversations to build member trust and loyalty

Personalize Conversations to
Build Member Trust and Loyalty

Develop deeper brand-member connections by adding a personal touch into each interaction. Orchestrate member journeys to easily understand the unique needs of individual members and offer personalized services.

Automate Workflows with Custom Integrations and Productivity Add-ons

Go beyond standard integrations and elevate agent efficiency with tailored agent desktop integration. Automate workflows by integrating more apps, productivity tools, databases, and much more – empowering agents with everything they need to deliver exceptional service experience.
Automate workflows with custom integrations and productivity add-ons
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

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