NovelVox

Serve Customers Better with Seamless
BMC Remedy Integration

Simplify incident management and improve service quality by integrating BMC Remedy with your Cisco, Avaya, Genesys, Five9, Dialpad, Nice, Amazon Connect, and Zoom Contact Centers.
BMC Remedy Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Elevate Agent Efficiency and
Enhance Customer Experience

Reduce time on screen toggling and improve efficiency with seamless BMC Remedy integration by NovelVox. Unify contact center data and cases on one screen for faster query resolution and higher customer satisfaction.

Boost Productivity with
Unified Agent Desktop

Empower agents with a unified screen to manage incidents as well as live customer interactions through BMC Remedy agent desktop integration. Enable agents to identify callers before answering calls and run through relevant records in BMC without screen toggling – simplifying agent tasks and elevating customer experiences.
Integrate BMC Remedy

Optimize Performance to
Match your Industry Needs

Go beyond the one-size-fits-all implementations. Elevate your contact center performance by optimizing BMC Remedy data per your unique industry needs – Banking, Insurance, Retail, Healthcare, and more. Customize screen pop workflows, case triggers, and a lot more to unlock the full potential of BMC Remedy integration.

Expand the Potential with
Third-party Integrations

Maximize productivity and deliver exceptional customer service with additional third-party application integration. Unify all the tools your agents need for handling live customer interactions, unlocking next-gen efficiency and service excellence.
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Dedicated Customer Success Manager

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