NovelVox

Drive Consistent and Convenient Agent Experience with Active Directory Integration

Streamline user onboarding and management by integrating effortlessly with Active Directory.
Active Directory Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Facilitate effortless Access Control with
Ready Active Directory Integration

Embark on a transformative journey in contact center management through seamless integration with Active Directory. Elevate operational standards, streamline workflows, and surpass data management complexities for an optimized contact center experience.

Centralized Access Management

Ensure the efficiency of contact center operations with a user-centric approach that allows you to oversee and control user profiles and permissions. Give users access to precisely what they need right from the moment they step into your contact center ecosystem.
Centralized Access Management
Strategic Organizational Control

Strategic Organizational Control

Efficiently manage organizational structures and locations through strategic mapping between various Active Directory groups. Navigate the intricacies of organizational hierarchy precisely and enable optimal team structures that align with broader business goals.

Third-party Application Integration

Elevate business productivity with a comprehensive suite of tools that seamlessly integrate into your workflows. Broaden your technological capabilities and foster a collaborative work environment with advanced integrations.
Third-party Application Integration
What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Managed Services

24/7 support

Dedicated Customer Success Manager

Training Portal

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