NovelVox Industry-Specific Solutions
Providing Customized Contact Center Solutions Across Various Industries
NovelVox is probably one of the very few contact center solutions providers that cater to industry-specific contact center needs across various industry verticals. We have worked extensively with clients from various industries—from startups to multimillion-dollar companies and have consistently delivered quality customer-centric solutions.
Even though our team of highly talented and experienced professionals has worked in numerous sectors, with clients of all sizes; we offer specialized contact center services to Banking & Finance, Healthcare, Insurance, Telecom, Retail, Credit Union, and Government sectors.
Being one of the leading contact center solutions provider in the world, NovelVox is committed to providing customized contact center solutions through our market-leading unified communication products.
NovelVox, being a market leader in unified customized agent desktop, has been providing industry-specific customized solutions in synch with the latest contact center technology. Our unified contact center solutions are one of the most sought-after customer interaction solutions relied upon by top industry leaders. It empowers agents by providing them information on a single screen which enables them to reduce AHT and improve FCR, thereby enhancing the agent-customer interaction and productivity.
Being a leader in developing unified desktops and armed with the latest technologies available in the market, our Cisco, Avaya & Genesys contact center solutions are one of the most sought-after customer interaction solutions relied upon across various industry verticals—which includes banking, telecoms, logistics & travel, healthcare, government, education, retail and many more.
In our constant endeavor to provide exceptional unified communication solutions, we keep on innovating and experimenting with the latest market trends so that our clients meet their business needs in the best possible way. Our customer retention rate of 98.7% says a lot—we believe in earning our client.