Delivering Quality Customer Experience for Banking Contact Centers

Delivering quality customer service is vital for banks. Today, customers do not expect banks to just meet their basic requirements but also expect to get a personalized experience every time they connect with a banking customer service rep. On the other hand, agents dealing with loads of customer data stored in multiple systems and apps – find it hard to even resolve a query within a decent time frame; putting others things like personalizing CX to the back seat – most of the time. 

Watch this video to learn about unique agent desktop integrations that help banks to unify agent experience for improved customer service. The ability to integrate with multiple systems including core banking apps enables agents to seamlessly fetch relevant caller information without switching screens. 

Key Highlights:

This video on unified Agent desktop for Genesys Banking Contact Centers focuses on:

Unifying multiple systems and core-banking apps to simplify information fetching for agents

Improving agent experience and increasing efficiency with single pane of glass view

Reducing average call handling time to improve customer satisfaction

Enabling contextual conversations to achieve customer delight

Personalizing customer experience and greeting them with First Name

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