ServiceNow CTI Connector
Years of Expertise
Deployments in 20+ Countries
Seamlessly deliver superior customer
service within ServiceNow
Embed key caller information and call controls from your telephony system inside ServiceNow to improve experience for agents as well as customers. From creating unique workflows to integrated call dispositions, automated call logging, click-to-dial, and contextual screen transfers. NovelVox CTI Connectors for ServiceNow equip your agents with everything they need to deliver superior customer experience. Readily available for leading contact centers like Cisco, Avaya, Genesys, and Amazon Connect .
Plug & Play
Enhance agent and customer experience
smart CTI Connector for ServiceNow
Seamless Call Handling and Automation
Ingest Omni-channel Support
Agent Productivity Tools
Real-time Agent Assistance & Coaching
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Dedicated Customer Success Manager
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals