ServiceNow CTI Connector
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Seamlessly deliver superior customer
service within ServiceNow
Embed key caller information and call controls from your telephony system inside ServiceNow to improve experience for agents as well as customers. From creating unique workflows to integrated call dispositions, automated call logging, click-to-dial, and contextual screen transfers. NovelVox CTI Connectors for ServiceNow equip your agents with everything they need to deliver superior customer experience. Readily available for leading contact centers like Cisco, Avaya, Genesys, and Amazon Connect .
Plug & Play
Personalized Service
Optimized Costs
Enhance agent and customer experience
with
smart CTI Connector for ServiceNow
Seamless Call Handling and Automation
- One-click controls to answer, transfer, consult, conference, and hold calls
- Improve efficiency with integrated wrap-ups, automated call logging, click-to-dial, and more.
- Achieve better response times with automated workflows and custom screen pop.
Ingest Omni-channel Support
- Receive interactions from email, chat, and social channels inside ServiceNow
- Switch channels without switching screens
- Readily integrate Amazon Connect or Genesys Cloud embeddable framework
Agent Productivity Tools
- Configure to allow quick access to Knowledge Base and Case Management from NovelVox.
- Interactive Agent Dashboards offering quick access to performance metrics.
Real-time Agent Assistance & Coaching
- Monitor and assist agents with silent monitoring, whisper-in, and barge-in controls
- Take charge of agent states with forced agent state change controls
- Quick access to team statistics and queue statistics for effective team and interaction handling
Out-of-the-box Integrations
- Supports ServiceNow Quebec, Paris, Orlando, Newyork, and Madrid
- Additional 75+ third-party app integrations are available for ServiceNow CTI integration.
FAQ
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
