Certifications and Accreditations
Certificates:
ISO/IEC 27001 : 2022
Information Security Management Systems
NovelVox is now ISO/IEC 27001:2022 certified, reinforcing our commitment to world-class information security management.
ISO 9001 : 2015
Quality Management Systems
NovelVox is ISO 9001:2015 certified, demonstrating our dedication to delivering consistent quality and customer satisfaction through robust quality management systems.
CMMI3
NovelVox is CMMI Level 3 certified, showcasing our commitment to defined and quality-driven processes for continuous improvement and performance excellence.
SOC – 2 Type II
NovelVox is SOC 2 Type II certified, meeting all five trust principles—security, availability, processing integrity, confidentiality, and privacy—to ensure the highest standards of data protection and operational reliability.
Compliance
HIPAA
NovelVox ensures HIPAA compliance by implementing robust data encryption, access controls, and audit logging to safeguard Protected Health Information (PHI) across all healthcare contact center integrations.
PCI DSS:
NovelVox maintains PCI DSS compliance by securing cardholder data through end-to-end encryption, tokenization, and adherence to strict access and monitoring controls within banking contact center environments.
