Agent Accelerator for Zoom
Unified Agent Workspace for Zoom Contact Center
Deliver a streamlined agent experience with a unified desktop built for Zoom Contact Center. Agent Accelerator provides a complete view of customer information while integrating CRM platforms, core systems, and operational applications into a single interface—helping agents resolve interactions faster and with greater accuracy.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Unified Customer Context
for Faster Resolutions
Improve First Call Resolution (FCR) and reduce Average Handle Time (AHT) by giving agents a consolidated view of customer information directly within Zoom Contact Center.
By connecting CRM systems, industry platforms, and business applications, Agent Accelerator ensures agents have the information they need the moment an interaction begins.
Integrate third-party applications directly into the Zoom agent workspace
Access and update customer data instantly during live interactions
Deliver seamless omnichannel customer experiences across voice and digital channels
Extensive Integration Library
for Zoom Contact Center
Extend Zoom Contact Center by integrating CRM platforms, ticketing systems, and industry-specific applications directly into the agent desktop.
Agent Accelerator enables secure integrations with enterprise systems through open APIs—ensuring real-time access to customer and operational data.
CRM
Ticketing
Banking & Credit Union
Healthcare
Personalized Customer Interactions from the First Hello
Empower agents with customer information before the conversation even begins. Agent Accelerator surfaces caller details automatically so agents can greet customers with context and confidence.
- Automatically retrieve customer profiles when the interaction starts
- Eliminate repetitive verification and manual data lookup
- Enable personalized interactions from the very first greeting
Dynamic Screen Pop Based on IVR Inputs
Deliver faster resolutions by displaying the most relevant information to agents based on the reason for the call.
Agent Accelerator dynamically surfaces relevant applications and customer records based on IVR selections and interaction metadata.
- Trigger screen changes using IVR variables and interaction context
- Present agents with relevant data instantly
- Improve resolution speed and customer satisfaction
Customize the Agent Workspace for Your Business
Adapt the Zoom agent desktop to match your workflows, teams, and operational requirements.
Agent Accelerator allows organizations to tailor the interface and integrations based on departmental or industry-specific needs.
- Deploy industry-ready agent desktop templates
- Configure desktops for different teams and workflows
- Align the interface with your organization’s branding and design guidelines
Simplify Customization with
Drag-and-Drop Designer
Modify and personalize the agent desktop without complex development.
The intuitive designer studio allows administrators to quickly adjust layouts, integrations, and workflows through a drag-and-drop interface.
Design and update desktops easily without coding
Use prebuilt components and templates for rapid customization
Quickly adapt agent workspaces as business needs evolve
Our Featured Integrations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
