Zendesk Integration with Avaya Agent Desktop

Offer the kind of customer-centered interaction that today’s customer expects by integrating Zendesk with Avaya Agent Desktop for improved ticketing functionalities.

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Enhanced Integrated Features

Optimize your contact center operations by easily integrating Avaya Agent Desktop with Zendesk to offer enhanced features like call statistics, call control gadget, agent statistics, etc. This will boost your contact center operations and offer exceptional user experience.

Advanced features like agent statistics, call statistics, call control gadget and more
Seamless integration with Avaya contact center platforms
Empower and enable agents to raise tickets from their desktop

Unified Customer Information

Get unified customer information on a single screen by integrating Avaya Agent Desktop with Zendesk. Well-equip your agents to better handle all customer issues without the need for switching between applications to fetch information.

A unified view of customer information
Get all caller details without switching between applications
Lowers average call handling time (AHT) with better call resolution

Know the Caller

With Zendesk Avaya integration for agent desktops, agents will now be able to view all information of a caller through screen pop even before attending the call. This will enable agents to proactively assist customers and provide personalized customer service.

Get quick access to all customer details
Improve First Call Resolution (FCR)
Open tickets as per IVR details

Industry-Specific Agent Desktop

Modify and optimize Avaya Agent Desktop as per your business requirements by seamlessly integrating with Zendesk. Drag & Drop Designer studio with its pre-built gadgets will help you to customize the agent desktop view as per your operational needs to deliver great performance.