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Zendesk Integration with Avaya Agent Desktop

Offer the kind of customer-centered interaction that today’s customer expects by integrating Zendesk with Avaya Agent Desktop for improved ticketing functionalities.

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13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Enhanced Integrated Features

Optimize your contact center operations by easily integrating Avaya Agent Desktop with Zendesk to offer enhanced features like call statistics, call control gadget, agent statistics, etc. This will boost your contact center operations and offer exceptional user experience.
  • Advanced features like agent statistics, call statistics, call control gadget and more
  • Seamless integration with Avaya contact center platforms
  • Empower and enable agents to raise tickets from their desktop
Enhanced Integrated Features
Unified Customer Information

Unified Customer Information

Get unified customer information on a single screen by integrating Avaya Agent Desktop with Zendesk. Well-equip your agents to better handle all customer issues without the need for switching between applications to fetch information.
  • A unified view of customer information
  • Get all caller details without switching between applications
  • Lowers average call handling time (AHT) with better call resolution

Know the Caller

With Zendesk Avaya integration for agent desktops, agents will now be able to view all information of a caller through screen pop even before attending the call. This will enable agents to proactively assist customers and provide personalized customer service.
  • Get quick access to all customer details
  • Improve First Call Resolution (FCR)
  • Open tickets as per IVR details
Industry-Specific Agent Desktop

Industry-Specific Agent Desktop

Modify and optimize Avaya Agent Desktop as per your business requirements by seamlessly integrating with Zendesk. Drag & Drop Designer studio with its pre-built gadgets will help you to customize the agent desktop view as per your operational needs to deliver great performance.
  • Modify as per business requirements
  • Pre-built gadgets
  • Cost-effective industry-specific contact center solutions
The level-up customer experience from your Avaya contact center with Avaya Zendesk integration. Make your agents focus on interactions instead of struggling with screens to fetch information. NovelVox offers Zendesk Avaya integration with advanced call controls and ticketing features, all on a single screen.
As soon as a customer calls your business, the customer details are auto-populated on the screen in desired fields. Now agents can handle calls and manage tickets simultaneously. Make all agents handle large call volumes like a pro with seamless Avaya Zendesk integration. The stress of ticket management is a past with this advanced integration.

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

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