Zendesk Avaya CTI Integration
Deliver outstanding customer service with effortless integration of Avaya AACC, AES and IPO phone system and Zendesk.
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Years of Expertise
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Deployments in 20+ Countries
86%
Retention Ratio
Increase agent productivity with Zendesk CTI
Connector for Avaya
Equip agents with essential caller information on the unified Zendesk interface, thereby eliminating the hassle of screen switches. Ensure contextually relevant and personalized conversations with Zendesk Avaya integration.
Efficient Call Management within Zendesk
Allows agents to address customer queries faster by embedding Smart CTI Connector into the Zendesk environment. Reduce screen toggling and enhance customer service operations for Avaya Contact Center.
- Display customer data in a single CTI interface and accelerate workflows with Zendesk Avaya integration.
- Utilize automated logging, click-to-dial, configurable speed dial, etc., to boost agent performance and productivity.
- Retain interaction context and resolve queries faster with contextual screen pop.
Drive Agent Efficiency with Productivity Add-ons
Utilize NovelVox’s extensive suite of productivity tools designed for Avaya CTI in Zendesk and enable agents to deliver a reliable customer experience.
- Minimize discrepancy in customer data with a centralized and easily manageable Knowledge Base.
- Readily integrate with an in-built Case Management Tool
- Assess gaps in agent’s performance with an interactive Agent Dashboard
Simplify Workflows with Pre-Configured Integrations
Expedite Avaya Contact Center operations with NovelVox’s out-of-the-box integrations for over 75 third-party applications. Ensure Contact Center efficiency by integrating effortlessly with business apps, ticketing solutions, etc.
- Integrate effortlessly with additional third-party applications available for Zendesk
- Compatible with Avaya AACC, AES and IPO
- Create custom screen pop flows to automate agent tasks
FAQ
A technology that connects the Avaya phone system with Zendesk. This computer telephony integration enables agents to handle customer interactions from within the Zendesk screen. Know more about the integrations here.
With OnPrem deployments, you get the flexibility to customize the gadget UI which includes customizing the gadget theme, brand colors, adding more gadgets, etc. For more details, get in touch with our Solutions Experts.
Yes, it can. NovelVox Smart CTI Connector offers ready integration with over 75 third-party applications compatible with Avaya AACC, AES and IPO. The integration embeds the additional apps seamlessly inside the CTI interface, providing agents with an easy and integrated view of data.
The solution is compatible with Avaya AACC, AES and IPO telephony systems.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
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