Enhanced Integrated Features

Optimize your contact center operations by easily integrating Avaya Agent Desktop with Zendesk to offer enhanced features like call statistics, call control gadget, agent statistics, etc. This will boost your contact center operations and offer exceptional user experience.

  • Advanced features like agent statistics, call statistics, call control gadget and more
  • Seamless integration with Avaya contact center platforms
  • Empower and enable agents to raise tickets from their desktop
Avaya Agent Desktop

Unified Customer Information

Get unified customer information on a single screen by integrating Avaya Agent Desktop with Zendesk. Well-equip your agents to better handle all customer issues without the need for switching between applications to fetch information.

  • A unified view of customer information
  • Get all caller details without switching between applications
  • Lowers average call handling time (AHT) with better call resolution
Avaya Agent Desktop

Know the Caller

With Zendesk Avaya integration for agent desktops, agents will now be able to view all information of a caller through screen pop even before attending the call. This will enable agents to proactively assist customers and provide personalized customer service.

  • Get quick access to all customer details
  • Improve First Call Resolution (FCR)
  • Open tickets as per IVR details
Avaya Agent Desktop

Industry-Specific Agent Desktop

Modify and optimize Avaya Agent Desktop as per your business requirements by seamlessly integrating with Zendesk. Drag & Drop Designer studio with its pre-built gadgets will help you to customize the agent desktop view as per your operational needs to deliver great performance.

  • Modify as per business requirements
  • Pre-built gadgets
  • Cost-effective industry-specific contact center solutions
Avaya Agent Desktop

The level-up customer experience from your Avaya contact center with Avaya Zendesk integration. Make your agents focus on interactions instead of struggling with screens to fetch information. NovelVox offers Zendesk Avaya integration with advanced call controls and ticketing features, all on a single screen.

As soon as a customer calls your business, the customer details are auto-populated on the screen in desired fields. Now agents can handle calls and manage tickets simultaneously. Make all agents handle large call volumes like a pro with seamless Avaya Zendesk integration. The stress of ticket management is a past with this advanced integration.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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