ServiceNow Integration with Avaya Agent Desktop
Strengthen your customer service with ready integration of ServiceNow with Avaya Agent Desktop for seamless ticketing management.
Boost customer experience by integrating Avaya Agent Desktop with ServiceNow to deliver exceptional customer experience. This will better equip your customer useful features such as call control gadgets, agent statistics, call statistics, etc. to enhance your customer engagement.
Avaya integration with ServiceNow for agent desktop will provide agents with an optimized view of all customer information on a single screen including open tickets based on IVR inputs. Agents will now be able to address customer queries swiftly without much delay with a unified view of customer data—no more switching applications.
Offer personalized experience to the customers by greeting them with their first name while addressing calls. This is made possible by integrating ServiceNow with Avaya Agent Desktop that enables agents to view customer information via screen pop prior to answering the call.
Optimize your Avaya Agent Desktop as per your business needs with ServiceNow integration to access all the critical functionalities. Get personalized solutions as per your organization’s business size, type, nature, etc. You can also easily modify/edit Avaya Agent Desktop using Drag & Drop studio.