ServiceNow Integration with Avaya Agent Desktop
Strengthen your customer service with ready ServiceNow Avaya integration for seamless ticketing management.
Seamless Integration
Boost customer experience by Avaya ServiceNow Integration to deliver exceptional customer experience. This will better equip your customer useful features such as call control gadgets, agent statistics, call statistics, etc. to enhance your customer engagement.
- Useful features like agent statistics, call control gadget, call statistics, etc.
- NovelVox offers ServiceNow ready integration with Avaya contact center platform
- Agents can now take more calls in less time
Single Screen View
Avaya ServiceNow integration for agent desktop will provide agents with an optimized view of all customer information on a single screen including open tickets based on IVR inputs. Agents will now be able to address customer queries swiftly without much delay with a unified view of customer data—no more switching applications.
- Open customer tickets based on IVR inputs
- Customer details available on fingertips—no switching screens to fetch data
- Improved First Calls Resolution (FCR) & reduced Average Call Handling Time (AHT)
Greet Your Caller with Name
Offer personalized experience to the customers by greeting them with their first name while addressing calls. This is made possible with ServiceNow Avaya Integration that enables agents to view customer information via screen pop prior to answering the call.
- Know your caller before answering the call through screen pop
- Offer proactive assistance to the customer
- Switch screens as per IVR details
- Ready access to critical customer information
Optimize Agent Desktop as per Industry-Specific Needs
Optimize your Avaya Agent Desktop as per your business needs with ServiceNow integration to access all the critical functionalities. Get personalized solutions as per your organization’s business size, type, nature, etc. You can also easily modify/edit Avaya Agent Desktop using Drag & Drop studio.
- Optimize Avaya Agent Desktop as per the business needs
- Pre-built gadgets
- Easy modification using Drag & Drop Designer studio
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
