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ServiceNow Integration with Avaya Agent Desktop

Strengthen your customer service with ready ServiceNow Avaya integration for seamless ticketing management.

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13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Seamless Integration

Boost customer experience by Avaya ServiceNow Integration to deliver exceptional customer experience. This will better equip your customer useful features such as call control gadgets, agent statistics, call statistics, etc. to enhance your customer engagement.
  • Useful features like agent statistics, call control gadget, call statistics, etc.
  • NovelVox offers ServiceNow ready integration with Avaya contact center platform
  • Agents can now take more calls in less time

Single Screen View

Avaya ServiceNow integration for agent desktop will provide agents with an optimized view of all customer information on a single screen including open tickets based on IVR inputs. Agents will now be able to address customer queries swiftly without much delay with a unified view of customer data—no more switching applications.
  • Open customer tickets based on IVR inputs
  • Customer details available on fingertips—no switching screens to fetch data
  • Improved First Calls Resolution (FCR) & reduced Average Call Handling Time (AHT)

Greet Your Caller with Name

Offer personalized experience to the customers by greeting them with their first name while addressing calls. This is made possible with ServiceNow Avaya Integration that enables agents to view customer information via screen pop prior to answering the call.
  • Know your caller before answering the call through screen pop
  • Offer proactive assistance to the customer
  • Switch screens as per IVR details
  • Ready access to critical customer information

Optimize Agent Desktop as
per Industry-Specific Needs

Optimize your Avaya Agent Desktop as per your business needs with ServiceNow integration to access all the critical functionalities. Get personalized solutions as per your organization’s business size, type, nature, etc. You can also easily modify/edit Avaya Agent Desktop using Drag & Drop studio.
  • Optimize Avaya Agent Desktop as per the business needs
  • Pre-built gadgets
  • Easy modification using Drag & Drop Designer studio
NovelVox makes your Avaya Agent Desktop more powerful with ServiceNow integration. Now make ticket management easier with seamless Avaya ServiceNow integration. Agents can handle calls and offer resolution without switching screens. The single-screen view of customer information enables agents to offer a personalized experience every time. And, customers are free from repeating information to every agent.
Make your business have higher FCR and reduced AHT with the seamless ServiceNow Avaya integration. Proactively assist customers, improve team efficiency and grow revenue with NovelVox integrations. Along with ServiceNow, get 60 other integrations for your Avaya, Cisco, Genesys, Mitel, and Amazon connect contact centers.

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

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