ServiceNow Integration with Avaya Agent Desktop

Strengthen your customer service with ready integration of ServiceNow with Avaya Agent Desktop for seamless ticketing management.

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Seamless Integration

Boost customer experience by integrating Avaya Agent Desktop with ServiceNow to deliver exceptional customer experience. This will better equip your customer useful features such as call control gadgets, agent statistics, call statistics, etc. to enhance your customer engagement.

Useful features like agent statistics, call control gadget, call statistics, etc.
NovelVox offers ServiceNow ready integration with Avaya contact center platform
Agents can now take more calls in less time

Single Screen View

Avaya integration with ServiceNow for agent desktop will provide agents with an optimized view of all customer information on a single screen including open tickets based on IVR inputs. Agents will now be able to address customer queries swiftly without much delay with a unified view of customer data—no more switching applications.

Open customer tickets based on IVR inputs
Customer details available on fingertips—no switching screens to fetch data
Improved First Calls Resolution (FCR) & reduced Average Call Handling Time (AHT)

Greet Your Caller with Name

Offer personalized experience to the customers by greeting them with their first name while addressing calls. This is made possible by integrating ServiceNow with Avaya Agent Desktop that enables agents to view customer information via screen pop prior to answering the call.

Know your caller before answering the call through screen pop
Offer proactive assistance to the customer
Switch screens as per IVR details
Ready access to critical customer information

Optimize Agent Desktop as per Industry-Specific Needs

Optimize your Avaya Agent Desktop as per your business needs with ServiceNow integration to access all the critical functionalities. Get personalized solutions as per your organization’s business size, type, nature, etc. You can also easily modify/edit Avaya Agent Desktop using Drag & Drop studio.