NovelVox makes your Avaya Agent Desktop more powerful with ServiceNow integration. Now make ticket management easier with seamless Avaya ServiceNow integration. Agents can handle calls and offer resolution without switching screens. The single-screen view of customer information enables agents to offer a personalized experience every time. And, customers are free from repeating information to every agent.
Make your business have higher FCR and reduced AHT with the seamless ServiceNow Avaya integration. Proactively assist customers, improve team efficiency and grow revenue with NovelVox integrations. Along with ServiceNow, get 60 other integrations for your Avaya, Cisco, Genesys, Mitel, and Amazon connect contact centers.