Seamless Integration

Boost customer experience by Avaya ServiceNow Integration to deliver exceptional customer experience. This will better equip your customer useful features such as call control gadgets, agent statistics, call statistics, etc. to enhance your customer engagement.

  • Useful features like agent statistics, call control gadget, call statistics, etc.
  • NovelVox offers ServiceNow ready integration with Avaya contact center platform
  • Agents can now take more calls in less time
ServiceNow Integration

Single Screen View

Avaya ServiceNow integration for agent desktop will provide agents with an optimized view of all customer information on a single screen including open tickets based on IVR inputs. Agents will now be able to address customer queries swiftly without much delay with a unified view of customer data—no more switching applications.

  • Open customer tickets based on IVR inputs
  • Customer details available on fingertips—no switching screens to fetch data
  • Improved First Calls Resolution (FCR) & reduced Average Call Handling Time (AHT)
ServiceNow Integration

Greet Your Caller with Name

Offer personalized experience to the customers by greeting them with their first name while addressing calls. This is made possible with ServiceNow Avaya Integration that enables agents to view customer information via screen pop prior to answering the call.

  • Know your caller before answering the call through screen pop
  • Offer proactive assistance to the customer
  • Switch screens as per IVR details
  • Ready access to critical customer information
ServiceNow Integration

Optimize Agent Desktop as per Industry-Specific Needs

Optimize your Avaya Agent Desktop as per your business needs with ServiceNow integration to access all the critical functionalities. Get personalized solutions as per your organization’s business size, type, nature, etc. You can also easily modify/edit Avaya Agent Desktop using Drag & Drop studio.

  • Optimize Avaya Agent Desktop as per the business needs
  • Pre-built gadgets
  • Easy modification using Drag & Drop Designer studio
ServiceNow Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube

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