Types of Salesforce Integration


Cisco Finesse Agent Desktop with Salesforce Integration

Get advanced contact center features by smoothly integrating Salesforce with NovelVox Agent Desktop


Salesforce CTI Connector for Avaya

Get embedded smart CTI Connector within the Salesforce.


Avaya Agent Desktop with Salesforce Integration

Improve your call resolution and take more calls in less time by integrating Avaya Agent Desktop with Salesforce.

Customized Salesforce Cisco CTI Connector

Get embedded smart CTI Connector within the Salesforce

Enhance your customer engagement with Salesforce integration. NovelVox offers Salesforce and 60 other 3rd party application integration for Cisco, Avaya, Mitel, Genesys, and Amazon connect contact centers. Now agents will have caller information displayed on their screen even before answering the call. The seamless Salesforce API integration enables businesses to offer a personalized experience to their customers every time.

Customers don’t need to repeat their details to an agent every time they call your business. Salesforce CRM integration with Cisco, Avaya, Mitel, Amazon Connect, and Genesys contact center gives a new dimension to customer experience. No screen juggling, no long hold time, no more frustrated customers.

Tools to Enhance Performance

NovelVox brings you the much-needed integration solutions for your Cisco, Avaya and Genesys contact centers. It offers integration with 70+ applications across industries that will empower agents in delivering quick and personalized customer experience. NovelVox offers powerful integration with Salesforce. Seamlessly integrate NovelVox agent desktop and Smart CTI Connector to enhance agent experience.

Why NovelVox

NovelVox has been providing effective and optimized contact center solutions across industries including banking, government entities, credit unions, healthcare, retail, logistics & travel, education, telecoms etc. for more than a decade. Regardless of the business size and nature, we have been successful in integrating core business applications as per the business needs. NovelVox Salesforce integration solutions are compatible with Cisco, Avaya and Genesys contact centers, and is relied upon across all industries.

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