Salesforce Integration with Cisco, Avaya & Genesys Contact Centers

Create superior agent and customer experience with smooth Salesforce API integrations for Cisco, Avaya, Genesys, and Amazon Connect contact centers. Equip agents with optimized customer information from leading Salesforce apps including Sales Cloud, Service Cloud, Sales Engagement, Health Cloud, Marketing Cloud, etc., and deliver personalized CX.

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Salesforce CTI

Types of Salesforce Integration

Cisco Finesse Agent Accelerator with Salesforce Integration

Get advanced contact center features by smoothly integrating Salesforce with NovelVox Agent Accelerator

Salesforce Smart CTI Connector for Avaya

Get embedded smart CTI Connector within the Salesforce.

Avaya Agent Accelerator with Salesforce Integration

Improve your call resolution and take more calls in less time by integrating Avaya Agent Accelerator with Salesforce.

Customized Salesforce Smart CTI Connector for Cisco

Get embedded smart CTI Connector within the Salesforce

Salesforce Smart CTI Connectors for Genesys_1

Salesforce Smart CTI Connectors for Genesys

Automate your workflow and streamline your calls through salesforce integration with smart CTI connectors to levitate the growth of your Genesys contact center.
Enhance your customer engagement with Salesforce integration. NovelVox offers Salesforce and 60 other 3rd party application integration for Cisco, Avaya, Genesys, and Amazon connect contact centers. Now agents will have caller information displayed on their screen even before answering the call. The seamless Salesforce API integration enables businesses to offer a personalized experience to their customers every time. Customers don’t need to repeat their details to an agent every time they call your business. Salesforce CRM integration with Cisco, Avaya, Amazon Connect, and Genesys contact center gives a new dimension to customer experience. No screen juggling, no long hold time, no more frustrated customers.

Tools to Enhance Performance

NovelVox brings you the much-needed integration solutions for your Cisco, Avaya and Genesys contact centers. It offers integration with 70+ applications across industries that will empower agents in delivering quick and personalized customer experience. NovelVox offers powerful integration with Salesforce. Seamlessly integrate NovelVox agent desktop and Smart CTI Connector to enhance agent experience.

Reach all your agents

Customized Content

Real-Time Data

Key Performance Metrics

Why NovelVox

NovelVox has been providing effective and optimized contact center solutions across industries including banking, government entities, credit unions, healthcare, retail, logistics & travel, education, telecoms etc. for more than a decade. Regardless of the business size and nature, we have been successful in integrating core business applications as per the business needs. NovelVox Salesforce integration solutions are compatible with Cisco, Avaya and Genesys contact centers, and is relied upon across all industries.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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