Salesforce CTI Connector for Amazon Connect Contact Center
Boost agent performance with Amazon Connect and Salesforce integration
15+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Ensure Superior Customer Service with
Amazon Connect Salesforce Integration
Effective Caller Engagement
- Address customer concerns diligently with a 360-degree view of key customer information for agents.
- Expedite the query resolution process with quick call controls like conference, transfer, hold, retrieve, click-to-dial, etc.
- Save agents from the hassle of constant screen switching and retain call context with a unified CTI interface.
Seamless Omni-channel Support
- Enable Amazon Connect voice and chat interactions within Salesforce.
- Supports Amazon Connect CCP panel for omni-channel interactions
- Drive conversations contextually and reduce resolution times across channels other than voice
Streamline Customer Service
with Ready Integrations
- Compatible with Salesforce Classic and Lightning
- Integrations are available for Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Analytics Cloud, Financial Services Cloud, Health Cloud, and High-Velocity Sales.
- Leverage out-of-the-box third-party integrations available for Salesforce.
Are your agents missing out on cross-sell and upsell chances?
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Trusted By
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
