Microsoft Dynamics 365 CTI Connector for Amazon Connect

Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.


Years of Expertise


Deployments in 20+ Countries


Retention Ratio

Efficiently Handle High Call Volumes with
Microsoft Dynamics CTI Connector

Boost agent efficiency by integrating the Amazon Connect phone system into Microsoft Dynamics 365. Equip agents with quick call controls and automate workflows to ensure exceptional customer service and improve key performance metrics.

Enhance Caller Engagement

Reduce agents’ back-and-forth obligations by providing them with quick call controls within Amazon Connect CTI. Ensure seamless customer service by embedding the CTI interface within Microsoft Dynamics 365 and drive contextual conversations.

Consistent Cross-Channel Interactions

Enhance contact center efficiency by optimizing digital workflows with Amazon Connect omni-channel capabilities. Allow agents to handle voice and chat interactions directly within the Amazon Connect CCP panel that is fully embedded within the MS Dynamics CRM.

Optimize Operations with
Pre-built Integrations

Enable agents to customize contact center workflows with Amazon Connect MS Dynamics 365 integration. Unify the disintegrated CRM workflows to automate agent tasks and enhance the customer service experience.

Seamless Integration with


Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube Channel

Trusted By


What our customers say


Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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