Fiserv Integration
Your Customer's Full Banking Picture. Right When They Call.
NovelVox embeds real-time data from Fiserv DNA, Fiserv Premier, and Fiserv XP2 into your agent’s desktop, eliminating screen-switching and giving agents the context to resolve, upsell, and serve from the moment the call connects.
Technology Partners
Built for Banks and Credit Unions Running Fiserv DNA, Premier, and XP2
Customers expect agents to have ready access to their details. Instead, agents are piecing together context from disconnected Fiserv modules, CRM tools, and department systems. While the customer waits, the satisfaction drops.
NovelVox benefits for Fiserv users
One interface for accounts, cards, loans, and transactions. Agents stop switching; customers stop repeating.
Customer profile surfaces on call arrival. Authentication built in. No manual search.
Agents get a complete view of the customer relationship in real time — enabling personalized product recommendations during live interactions.
Card blocks, transfers, account opening, loan processing — triggered directly from the desktop into Fiserv.
Post-call notes and dispositions write back to Fiserv automatically. No re-entry, no gaps in customer records.
Pre-built connectors to Fiserv and all major contact center platforms.
How It Works
NovelVox operates as the execution layer between Fiserv and your contact center, with no rip-and-replace required.
Connectivity
Automation
Control
Agents execute transactions in-context. Actions write directly to Fiserv, with no copy-paste and no tab switching.
Governance
Every action logged with agent ID, timestamp, and outcome. Role-based access. SOC 2 Type II certified.
In Action: Fiserv NovelVox integration
Customer calls about an unauthorized charge. Agent sees card status, flagged transactions, and dispute history on screen pop. Agent blocks card and files dispute in one call, no transfer needed.
Customer asks about a loan balance or payoff amount. Agent sees full loan details, payment history, and live payoff quote and initiates the payoff from the customer’s linked account in the same call.
Customer calls about a routine query. Agent sees product gaps and eligibility in the customer profile and makes a personalized offer — additional account, credit card, or loan product — during the live interaction.
Customer requests a transfer. Agent sees all linked accounts and saved payees to confirm transfer with one click, logged automatically.
Operationalize Fiserv
Inside Your Contact Center
The data is already in Fiserv. It’s time to put it in front of your team.