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NovelVox

Veradigm (Allscripts) EHR Integration

Seamlessly integrate Veradigm(Allscripts) EHR into your contact center workspace, giving agents instant access to patient data and workflows, all from a single screen.

 

Our ready-to-deploy Veradigm integration supports leading contact center platforms, including Cisco Webex, Avaya, Genesys, Amazon Connect, Five9, NICE, and Zoom.

Veradigm (Allscripts) EHR Integration
17+

Years of Expertise

350+

Deployments in 20+ Countries

90%

Retention Ratio

Real-Time Patient Data,
Right in the Agent Workspace

Deliver faster and more personalized care by making Veradigm(Allscripts) data available at the moment it’s needed. Our integration enables automatic ScreenPop of relevant patient information the moment a call connects—reducing AHT and improving resolution rates.
  • ScreenPop patient details before or during interactions
  • View past visits, medications, care notes, and more instantly
  • Eliminate tab-switching and streamline every conversation
Real-Time Patient Data, Right in the Agent Workspace

Automated Workflows for Smoother Patient Engagement

Simplify agent tasks like appointment scheduling, billing initiation, and report status updates. Our Unified Agent Desktop automates routine actions while maintaining compliance with FHIR, HL7, and EDT standards, ensuring data integrity across Veradigm systems.
  • Automate regular workflows to save time
  • Focus agent effort on high-value patient conversations
  • Meet industry standards for data handling and exchange

Empower Patients with
24/7 Self-Service Tools

Let patients manage their own appointments, requests, and records through IVR, IVA, and chatbot systems connected to Veradigm(Allscripts). This lowers call volume and increases patient satisfaction without adding to agent workload.
  • Allow patients to self-serve via phone or chat—anytime
  • Reduce pressure on agents by automating repetitive tasks
  • Sync all actions directly to Veradigm in real time
Empower Patients with 24/7 Self-Service Tools

Experience a Smarter, Faster, and More
Integrated Contact Center

Extend the power of Veradigm beyond the clinic—with NovelVox.

Deliver seamless, secure, and personalized patient experiences while making life easier for your agents. Whether you’re handling patient calls or automating back-office tasks, our Veradigm integration helps you do more—with less effort.
What our customers say
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Mohammed Yasin

Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

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Connect with us right away through instant chat.
  • (928) 864-5100

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