NovelVox Banking Agent Accelerator for Huawei AICC

Managing customer interactions across siloed banking systems can overwhelm agents and delay resolutions.

When your core banking, CRM, and contact center tools aren’t connected, every call turns into a manual process—and every extra step impacts customer satisfaction.

Discover how NovelVox’s Agent Accelerator simplifies customer engagement and enhances contact center performance by unifying data into a single, intelligent interface.

Deliver faster, more personalized, and compliant banking support with a purpose-built agent desktop for financial institutions.

Experience the difference when your agents spend less time toggling screens—and more time building trust.

Watch this video to learn about:

• The impact of screen switching on average handle time and agent productivity
• How pre-integrated core banking, CRM, and loan systems drive higher FCR
• Equipping agents with a 360° view of customer accounts, transactions, and service history
• Automating workflows for tasks like loan servicing, fraud verification, and balance updates
• Accelerating go-live with ready-to-use banking templates and pre-built gadgets like Customer Snapshot and Case Management