NovelVox Healthcare Agent Accelerator for Huawei AICC

Tired of Agents Juggling Screens to Support Patients?

Managing healthcare interactions across siloed systems can overwhelm your agents and slow down resolution. When your EMR, billing, and contact center tools aren’t unified, every call becomes a challenge—and every second lost impacts care quality.

Discover how NovelVox’s Agent Accelerator simplifies patient engagement and boosts contact center performance by bringing everything into one unified view.

Unlock faster, smarter, and more consistent patient support with a healthcare-optimized agent desktop.

Experience the difference when you give agents the tools to focus less on processes—and more on patients.

Watch this video to learn about:

• The impact of screen toggling on healthcare contact center efficiency
• How pre-integrated EMR, CRM, and billing systems reduce AHT and improve FCR
• Empowering agents with a single view of patient history, appointments, and open cases
• Automating workflows for tasks like appointment scheduling, insurance lookup, and prescription status
• Going live faster with ready-to-use healthcare templates and pre-built gadgets like Case Management