Meditech EHR Integration
Effortlessly integrate Meditech EHR solutions into your agent workspace, empowering agents with a unified view to deliver faster, more personalized, and connected patient experiences.
Ready-to-deploy: Meditech EHR integration is available across leading contact center platforms including Cisco Webex, Avaya, Genesys, Amazon Connect, Five9, NICE, and Zoom.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Instant Access to Patient Data, Driving Faster Interactions
ScreenPop all relevant Meditech patient information directly within the agent workspace to enable contextual conversations with reduced handling time and improved first-call resolution. Eliminate the need for screen toggling by providing a single pane of glass for all patient data and tools.
- ScreenPop patient details before answering the call
- View complete patient history and clinical context instantly
- Resolve queries fasterโwithout switching applications
Automated Workflows for Improved Efficiency and Performance
Free agents from repetitive tasks with automation. Our Unified Agent Desktop simplifies workflows such as appointment scheduling, report updates, and billingโwhile maintaining full compliance with FHIR, HL7, and EDT standards.
- Automate scheduling, billing, and other routine workflows
- Speed up patient interactions with fewer manual steps
- Ensure compliance with Meditech-compatible data exchange standards
Smart and Efficient Self-Service Tools for Patients
Offer patients 24/7 self-service options through IVR, IVA, and chatbot systems integrated with Meditech. This reduces agent workload and wait times, while keeping patient data secure and always up to date.
- Patients can manage appointments, check results, and request refills anytime
- Reduce agent workload by automating routine requests
- Sync patient data with Meditech in real time, securely
Experience a Smarter, Faster, and More
Connected Contact Center
Unlock the full value of your Meditech system with NovelVox. Enhance patient interactions, simplify agent workflows, and ensure complianceโall within a seamlessly integrated contact center environment.
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. Itโs been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. Itโs exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
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