Epic CTI Connector for Dialpad Contact Center By NovelVox

Managing patient calls while juggling multiple Epic modules and disconnected telephony systems slows down your agents and disrupts care workflows.

When Epic EHR and your communication platform aren’t connected, agents waste time searching for charts, verifying patient details, and updating records manually — increasing delays and impacting overall care quality.

The NovelVox Epic CTI Connector for Dialpad bridges this gap by bringing essential Epic patient information right into the agent’s call workflow. With real-time screen pops, automated lookups, and one-click logging, agents get the context they need without switching applications.

Watch this video to learn about:

• Reduce handle time with instant Epic patient lookups triggered by incoming calls
• Improve FCR with contextual access to demographics, appointments, and visit history
• Give agents a quick, accurate snapshot of insurance, billing summary, and past interactions
• Eliminate manual verification and reduce errors with automated data retrieval
• Log call outcomes, notes, and dispositions directly into Epic via CTI-driven workflows