Athenahealth Integration for Dialpad Contact Center By NovelVox

Managing patient interactions across disconnected systems slows down your agents and impacts the quality of care.

When Athenahealth, billing portals, and your communication platform don’t talk to each other, every patient query turns into a manual search — increasing AHT, creating delays, and overwhelming your staff.

With the NovelVox Agent Accelerator, Athenahealth Integration for Dialpad brings patient records, appointments, insurance details, and billing information into one clean, consolidated interface — giving healthcare agents a true 360° view without switching systems.

Watch this video to learn about:

• Reduce average handle time with instant access to Athenahealth data inside the Agent Accelerator
• Improve resolution times with contextual patient details and automated verification
• Equip agents with a complete 360° view of appointments, insurance, visit history, and billing
• Eliminate app switching, manual lookups, and repetitive data entry
• Log interactions and notes back into Athenahealth with a single click