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Your AI Is Only as Smart as the Data It Can Access

Discover how NovelVox’s CCIP bridges the gap between AI tools and backend systems, enabling seamless, personalized, real-time customer experiences.

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Chatbots and IVR/IVAs often fall short. Why? Because they can’t access real-time data from systems like EMRs, CRMs, billing, or core banking.

NovelVox’s Contact Center Integration Platform (CCIP) solves this by acting as the middleware between your AI tools and your backend systems, unlocking:

  • Real-time, bi-directional data flow
  • Personalized self-service and faster resolutions
  • Seamless bot-to-agent transitions with full context
  • Reduced agent workload and improved accuracy

Key Highlights:

  • AI-powered appointment scheduling
  • Automated fraud verification
  • Prescription refills via IVR/IVA
  • Smart follow-up reminders

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Your AI Is Only as Smart as the Data It Can Access
Your AI Is Only as Smart as the Data It Can Access

Download Checklist

Resources

Everything You Need to Know About CTI (Computer Telephony Integration)

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Cleveland Clinic Improves Healthcare Experience for Agents and Patients

The Ultimate Guide to Chatbot

What is the Customer Satisfaction Score (CSAT)?

Epic Integration Services with Contact Centers

Transforming Credit Union Contact Center into a Member Experience Center
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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  • (928) 864-5100

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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