NovelVox

Optimize Your Genesys Contact Center Performance

Deliver Personalized Customer Engagement and Achieve Operational Efficiency with Genesys Cloud, Engage & Pure Connect

Unified Customer Experience

CX Strategy To Optimize Engagement

Digital Touchpoints

Experience frictionless engagement across digital channels and delight the customer effortlessly

Operational Excellence

Save total cost of ownership and improve operational efficiencies with advance contact center tools

Unified Customer View

Seamlessly integrate with back-office and 3rd party applications for unified experience
Rich Suite of Productivity Tools

Empower Agents to Create Meaningful
Customer Experiences

With the productivity tools, the combined solutions help create a hyper-personalized customer experience that increases engagement, improves service, and ultimately leads to customer retention.

Agent Productivity Tools

Agent Accelerators

A single integrated view on your Genesys Agent Accelerator seamlessly integrates with your existing third-party applications, giving agents all the relevant information

Smart CTI Connectors

All your customer information can be accessed from one platform, resulting in more effective sales and customer care operations and faster service delivery

Wallboards

iVision Plus Wallboard is an intuitive wallboard for Genesys Contact Centers that help agents optimize their performance and stay motivated. It also provides supervisors a unified view of the contact center KPIs and tools to monitor agent’s performance

Advance NextGen Reporting Tools

Reporting and Monitoring Tools

Get access to vital contact center data and formulate it into actionable insights to achieve bench-marking performance

Agent Dashboard

With real-time data on their customizable dashboard, agents can make data-driven decisions, enhancing productivity and performance

Solution Capabilities

Enhance Agent Performance and
Achieve Operational Efficiency

Engaging with customers has undergone a paradigm shift with the arrival of new and
innovative digital systems and solutions. For creating a highly engaging customer
experience, capturing omnichannel customer journeys with easy access to real-time and
historical customer information is possible when a unified view is available for agents
Easy installation and customizable

Innovative Solutions to Compliment Genesys Contact Centers

Increase first contact resolution, maintain high uptime, and enhance customer satisfaction to ensure your contact center’s success. An intuitive and scalable solution that is the right fit for your unique business needs can help you achieve those parameters of success.

Here are some key solution features:

NovelVox tools seamlessly integrate with your Genesys solutions, taking your contact center's performance up a notch
Choose your deployment option based on business and customer needs, with the cloud enabling your operations to scale faster
A faster and efficient go-live will get the contact center operations up and running
Define your unique use case(s) and get started without complex coding or technical sleight-of-hand
Contact Center Solution for Genesys

Integration-ready

Smooth and Seamless Integration with
Third-party Applications

The solution allows merging of data from all the applications and core systems and displays it on a single
screen, providing agents complete access to the customer and product information

An integrated agent desktop provides a unified view of customer information, which improves the
customer experience and the agent experience. The solution is compatible with all versions of Genesys —
Genesys Cloud, Genesys Engage, and Genesys PureConnect, thus enhancing customer experience

Industry-ready Solutions

Customizable Offerings Tailored to Meet
the Needs of Multiple Industries

Banking & Finance

Credit Unions

Healthcare

Insurance

Telecom

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Government

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Banking & Finance

What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

Ready for happier customers?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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