Powering AI-Enabled Cisco Contact Centers & Digital Experiences
NovelVox enhances Cisco’s CX vision across UCCE, PCCE, UCCX, and Webex Contact Center with unified agent desktops, Smart Connectors, an AI-enablement layer, and automation-ready workflows—driving faster service, higher productivity, and compliant operations.
Cisco-Optimized CX Solutions for
Banking, Credit Union & Healthcare
Agent Accelerator
Bring in the ease of a unified screen and connected experience with Agent Accelerator integration. Empower agents with a modern desktop that offers a single glass pane view of all relevant information and apps, helping them deliver great customer experience faster and more efficiently.
CCIP
CTI
iVision Wallboards
Healthcare Experience Accelerator
Seamlessly integrate your EMRs, EHRs, and core healthcare systems with Cisco —along with your chatbots and IVRs to drive connected experiences.
Patient Identification & VerificationUse Case Flow: When patients contact the provider, CCIP verifies identity using MFA, demographic checks, or security questions pulled from connected EHR systems.
Benefits: Faster verification, reduced fraud, HIPAA compliance.
Use Case Flow: CCIP connects to EHR scheduling modules, allowing agents or IVR/IVA to book, reschedule, or cancel appointments using real-time availability.
Benefits: Reduced errors, faster resolution, better patient adherence.
Use Case Flow: CCIP retrieves medication history, eligibility, and physician approvals from EHR systems, enabling instant processing of prescriptions or refills.
Benefits: Faster turnaround, fewer follow-ups, improved medication adherence.
Use Case Flow: CCIP analyzes patient history, upcoming appointments, and care plans to automate reminders, prep tasks, and recall scheduling.
Benefits: Reduced no-shows, better engagement, improved care continuity.
Use Case Flow: Agent Accelerator surfaces medical history, previous visits, open cases, prescriptions, lab updates, and billing status as soon as interaction starts.
Benefits: Faster resolution, accurate guidance, reduced escalations.
Use Case Flow: Dynamic protocol-based workflows pop up based on the patient’s need (e.g., symptom triage, appointment routing, follow-up actions).
Benefits: Higher accuracy, standardized care, fewer errors.
Use Case Flow: Automatically logs call details, visit requests, symptoms, or billing queries into the EHR — reducing manual documentation.
Benefits: Less after-call work, fewer documentation errors.
Banking Experience Accelerator
Use Case Flow: Uses Caller ID to automatically display loan details, credit card info, policy status, or recent transactions.
Benefits: Zero manual search, faster customer verification.
Use Case Flow: CCIP pulls real-time financial data — loan status, EMI, card balance, transaction history, credit limit — and surfaces it to agents or automation.
Benefits: Accurate, real-time responses; reduced system hopping.
Use Case Flow: Surfaces fraud alerts, identity verification status, and recent risk events while enabling secure verification flows during live interactions.
Benefits: Improved trust, faster fraud resolution, reduced risk exposure.
Use Case Flow: Triggers outbound calls or digital messages for payment reminders, loan maturity, rate changes, or service follow-ups using core system data.
Benefits: Higher engagement, proactive service, reduced inbound volume.
Credit Union Experience Accelerator
Use Case Flow: Surfaces member profile, account balances, loan and share history, recent interactions, relationship tenure, and service flags in a single view at interaction start.
Benefits: Faster verification, reduced AHT, consistent member experience.
Use Case Flow: Displays active loans, payment schedules, delinquency status, hardship indicators, and recommended assistance options while routing complex cases to skilled agents.
Benefits: Improved resolution, empathetic handling, reduced delinquency escalation.
Use Case Flow: Surfaces fraud alerts, identity verification status, and recent risk events while enabling secure verification flows during live interactions.
Benefits: Improved trust, faster fraud resolution, reduced risk exposure.
Use Case Flow: Triggers outbound calls or digital messages for payment reminders, loan maturity, rate changes, or service follow-ups using core system data.
Benefits: Higher engagement, proactive service, reduced inbound volume.
Ideal for On-prem & Cloud Cisco Contact Centers
Solutions Designed to Drive High
Performance and Scalability
at Minimal Cost
Increase first-contact resolution, ensure high uptime, and elevate customer satisfaction—all on your existing Cisco platform, powered by NovelVox’s best-in-class solutions.
No need to rip and replace
On premise or Cloud
Easy and fast deployment
Easy customization
Integration-ready
Integrate with a Range of Business
Platforms and Tools for Exponential Results
optimal data silos. Get the right information at the right time from disparate data sources including CRM
and ERP platforms, financial applications, and ticketing tools.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
