NovelVox’s Agent Accelerator for Healthcare Now Listed on Oracle Cloud Marketplace!
- February 24, 2025
Roswell, GA, February 24, 2025/– Oracle recently listed Agent Accelerator for Healthcare, NovelVox’s proprietary Unified Agent Desktop on its marketplace. The listing comes after years of collaboration and mutual cooperation between the two firms and aims to help streamline tasks and improve agent efficiency in healthcare contact centers.
Talking about the listing, Amit Gandhi, CEO, NovelVox, said “It feels great to be recognized and acknowledged for developing one of the most fundamental tools for healthcare contact centers. Our Agent Accelerator has seen years of development and polishing to be able to do what it does today, which is, significantly cut down manual tasks and streamline operations. Our developers are continuously working to further push the boundaries of what a unified agent desktop can do and make Agent Accelerator the go-to desktop across all industries.”
Agent Accelerator is an interactive agent desktops that empower agents with a 360-degree view of patient information within their contact center workspace even before the call is answered or digital interactions accepted by the agent. It comes with exceptional integration capabilities that enable integration of Cerner and other numerous backend systems & third-party applications for unified view. It enables agents to proactively serve the patients, with the call’s context and complete history of the patient. With all relevant information at the fingertips, the agents resolve queries faster, which further enhances Patient Satisfaction, reduces Average Handling Time, and improves Net Promoter Score.
About NovelVox:
NovelVox is a global software company that has been developing flexible, optimized Contact Center Solutions for Cisco, Webex, Avaya, Genesys, Amazon Connect, Dialpad, Five9, Zoom, and Nice contact centers for over 16 years. The company has an extensive library of 100+ third-party app integrations to empower agents with unique integrations powered by solutions like Unified Agent Desktops, Contact Center Wallboards, CTI Connectors, Reporting & Analytics, Conversational AI, and more. With over 330 global deployments across verticals, including Banking, Credit Unions, Telecoms, Healthcare, Government, Education, and Retail, NovelVox is redefining agent and customer experience for improved agent productivity and brand loyalty.
For more information, visit novelvox.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
