ServiceNow Integration with Cisco Finesse Agent Desktop

Integrate Cisco Finesse Agent Desktop with ServiceNow to deliver seamless customer experience with enhanced and optimized ticketing interface for user.

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Ready Integration

Get ServiceNow ready integration with Cisco Finesse Agent Desktop to deliver enhanced user experience to contact center agents with advanced tools and features. Agents will now be able to manage and raise tickets right from their agent desktops.

Get useful features like call control gadget, agent statistics and call statistics
Integration with UCCE, UCCX, and PCCE
Empower agents to manage and raise tickets

Unified Customer Details

Cisco Finesse ServiceNow integration will offer true optimized customer service. Provide a single screen view of the entire customer details to the agents to empower them to offer a seamless customer experience.

Single pane of glass view experience
No more switching screens to look for customer details
Decrease AHT with improved call resolution

Know the Caller

Identify your caller as soon as the call gets connected through screen pop. Now, agents can start their calls by greeting the customer with his/her first name and proactively address the caller’s concerns, by accessing all caller details instantly. Agents will get access to open tickets based on IVR inputs to deliver seamless customer experience.

Identify your caller even before you answer the call
Switch screens as per IVR inputs
Proactively address the caller’s issue

Optimized Agent Desktop

Design and develop industry-specific optimized agent desktop by integrating Cisco Finesse Agent Desktop with ServiceNow. With Drag & Drop Designer studio, you can easily modify agent desktop as per the industry requirements to obtain maximum results.