ServiceNow Integration with Cisco Finesse Agent Desktop

Seamlessly integrate your Cisco Finesse Agent Desktop interface with ServiceNow to empower agents with a unified view of customer information. Save time on screen toggling and improve Average Handling Time while delighting customers with a personalized experience every time they connect.

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Ready Integration

Get ServiceNow Cisco integration to deliver enhanced user experience to contact center agents with advanced tools and features. Agents will now be able to manage and raise tickets right from their agent desktops.
Ready Integration
Unified Customer Details

Unified Customer Details

Cisco UCCX ServiceNow integration will offer true optimized customer service. Provide a single screen view of the entire customer details to the agents to empower them to offer a seamless customer experience.

Know the Caller

Identify your caller as soon as the call gets connected through ServiceNow Cisco integration. Now, agents can start their calls by greeting the customer with his/her first name and proactively address the caller’s concerns, by accessing all caller details instantly. Agents will get access to open tickets based on IVR inputs to deliver seamless customer experience.
Know the Caller
Optimized Agent Desktop

Optimized Agent Desktop

Optimize your Cisco Finesse Agent Desktop with ServiceNow integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.
Cisco Finesse ServiceNow integration by NovelVox is the key to offer seamless and personalized experience to customer. Simplify raising and managing tickets with ServiceNow Cisco integration. The integration redefines customer experience for every Business. NovelVox offer Cisco UCCE, PCCE, UCCX ServiceNow integration to empower agents with right set to information at the right time.
Free your agents from screen switches and struggle of sustaining call context with seamless integration. Ready integration allows agent to view customer details even before answering the call for a personalized caller experience. Further, optimize agent desktop to increase efficiency of your agent even during higher call volume.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

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