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ServiceNow Integration with Cisco Finesse Agent Desktop
Seamlessly integrate your Cisco Finesse Agent Desktop interface with ServiceNow to empower agents with a unified view of customer information. Save time on screen toggling and improve Average Handling Time while delighting customers with a personalized experience every time they connect.
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Deployments in 20+ Countries
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Ready Integration
Get ServiceNow Cisco integration to deliver enhanced user experience to contact center agents with advanced tools and features. Agents will now be able to manage and raise tickets right from their agent desktops.
- Get useful features like call control gadget, agent statistics and call statistics
- Integration with UCCE, UCCX, CUCM and PCCE
- Cisco Finesse ServiceNow integration empower agents to manage and raise tickets
Unified Customer Details
Cisco UCCX ServiceNow integration will offer true optimized customer service. Provide a single screen view of the entire customer details to the agents to empower them to offer a seamless customer experience.
- Single pane of glass view experience
- No more switching screens to look for customer details
- UCCX ServiceNow integration decreases AHT with improved call resolution
Know the Caller
Identify your caller as soon as the call gets connected through ServiceNow Cisco integration. Now, agents can start their calls by greeting the customer with his/her first name and proactively address the caller’s concerns, by accessing all caller details instantly. Agents will get access to open tickets based on IVR inputs to deliver seamless customer experience.
- Identify your caller even before you answer the call
- Switch screens as per IVR inputs
- Cisco ServiceNow Integration proactively address the caller’s issue
Optimized Agent Desktop
Optimize your Cisco Finesse Agent Desktop with ServiceNow integration to suit your business requirements. Irrespective of the size and type of industry that you are working with, NovelVox has personalized solutions for you. You can modify it using Drag & Drop Designer tool and use our pre-built gadgets for optimal performance.
- Agent Desktop optimized
- Easy modification with Drag & Drop Designer Studio
- Choose from our pre-built gadgets to get a head start
Cisco Finesse ServiceNow integration by NovelVox is the key to offer seamless and personalized experience to customer. Simplify raising and managing tickets with ServiceNow Cisco integration. The integration redefines customer experience for every Business. NovelVox offer Cisco UCCE, PCCE, UCCX ServiceNow integration to empower agents with right set to information at the right time.
Free your agents from screen switches and struggle of sustaining call context with seamless integration. Ready integration allows agent to view customer details even before answering the call for a personalized caller experience. Further, optimize agent desktop to increase efficiency of your agent even during higher call volume.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
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