ServiceNow Integration with Cisco Finesse Agent Desktop
NovelVox offers Cisco Finesse ServiceNow integration to deliver seamless customer experience with enhanced and optimized ticketing interface for user at the call center.
Get ServiceNow Cisco integration to deliver enhanced user experience to contact center agents with advanced tools and features. Agents will now be able to manage and raise tickets right from their agent desktops.
Cisco UCCX ServiceNow integration will offer true optimized customer service. Provide a single screen view of the entire customer details to the agents to empower them to offer a seamless customer experience.
Identify your caller as soon as the call gets connected through screen pop. Now, agents can start their calls by greeting the customer with his/her first name and proactively address the caller’s concerns, by accessing all caller details instantly. Agents will get access to open tickets based on IVR inputs to deliver seamless customer experience.
Design and develop industry-specific optimized agent desktop by integrating Cisco Finesse Agent Desktop with ServiceNow. With Drag & Drop Designer studio, you can easily modify agent desktop as per the industry requirements to obtain maximum results.