ServiceNow Integration with Cisco Finesse Agent Desktop

NovelVox offers Cisco Finesse ServiceNow integration to deliver seamless customer experience with enhanced and optimized ticketing interface for user at the call center.

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12
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Ready Integration

Get ServiceNow Cisco integration to deliver enhanced user experience to contact center agents with advanced tools and features. Agents will now be able to manage and raise tickets right from their agent desktops.

Get useful features like call control gadget, agent statistics and call statistics
Integration with UCCE, UCCX, CUCM and PCCE
Cisco Finesse ServiceNow integration empower agents to manage and raise tickets

Unified Customer Details

Cisco UCCX ServiceNow integration will offer true optimized customer service. Provide a single screen view of the entire customer details to the agents to empower them to offer a seamless customer experience.

Single pane of glass view experience
No more switching screens to look for customer details
UCCX ServiceNow integration decreases AHT with improved call resolution

Know the Caller

Identify your caller as soon as the call gets connected through ServiceNow Cisco integration. Now, agents can start their calls by greeting the customer with his/her first name and proactively address the caller’s concerns, by accessing all caller details instantly. Agents will get access to open tickets based on IVR inputs to deliver seamless customer experience.

Identify your caller even before you answer the call
Switch screens as per IVR inputs
Cisco ServiceNow Integration proactively address the caller’s issue

Optimized Agent Desktop

Design and develop industry-specific optimized agent desktop by integrating Cisco Finesse Agent Desktop with ServiceNow. With Drag & Drop Designer studio, you can easily modify agent desktop as per the industry requirements to obtain maximum results.

Agent Desktop optimized
Easy modification with Drag & Drop Designer Studio
Choose from our pre-built gadgets to get a head start

Cisco Finesse ServiceNow integration by NovelVox is the key to offer seamless and personalized experience to customer. Simplify raising and managing tickets with ServiceNow Cisco integration. The integration redefines customer experience for every Business. NovelVox offer Cisco UCCE, PCCE, UCCX ServiceNow integration to empower agents with right set to information at the right time.

Free your agents from screen switches and struggle of sustaining call context with seamless integration. Ready integration allows agent to view customer details even before answering the call for a personalized caller experience. Further, optimize agent desktop to increase efficiency of your agent even during higher call volume.