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Facebook Integration with Cisco Finesse Contact Center

Get a step closer to your customers. Integrate your Cisco Finesse Contact Center with Facebook for more personalized conversations.
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Cisco Facebook Integration
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Low-cost strategy

Never let a customer leave the platform without connecting with the brand. While running ads over Facebook engage instantly with the customer on Facebook’s Messenger. Give your customers the freedom to initiate conversations from their preferred social channel.
  • Add Facebook as a new digital channel
  • Allow customers to initiate chats through Facebook
  • Share rich-media messages over messenger
Cisco facebook Integration
Cisco Facebook Integration

In-person communication

Leverage the live chat Facebook integration to offer a tailored solution to customers. Delight them with more personalized conversations initiated through their favorite social channel. Know your customers better and create stronger bonds with all details of customers seamlessly fetched from the integration with 3rd party application.
  • Connect closely
  • Build brand’s loyalty
  • Personalize customer experience

Seamless Cisco Integration

Integrate Cisco Contact Center with Facebook to have a unified interface to handle conversations over Messenger, Voice, and more. The single box setup embeds seamlessly within the Cisco environment without asking for extra agent training time.
  • Unified interface for chats, emails, and voice
  • Embeds within Cisco Finesse
  • Integrate with more applications for optimum agent experience
  • Go live in no time
Facebook Cisco Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

aurus
eGain-Integration
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