Never let a customer leave the platform without connecting with the brand. While running ads over Facebook engage instantly with the customer on Facebook’s Messenger. Give your customers the freedom to initiate conversations from their preferred social channel.
Add Facebook as a new digital channel
Allow customers to initiate chats through Facebook
Share rich-media messages over messenger
Leverage the live chat Facebook integration to offer a tailored solution to customers. Delight them with more personalized conversations initiated through their favorite social channel. Know your customers better and create stronger bonds with all details of customers seamlessly fetched from the integration with 3rd party application.
Build brand’s loyalty
Personalize customer experience
Seamless Cisco Integration
Integrate Cisco Contact Center with Facebook to have a unified interface to handle conversations over Messenger, Voice, and more. The single box setup embeds seamlessly within the Cisco environment without asking for extra agent training time.
Unified interface for chats, emails, and voice
Embeds within Cisco Finesse
Integrate with more applications for optimum agent experience