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  • Average Agents Per Shift

  • Number of Shifts

  • Average Annual Cost Per Agent

  • Annual Overhead Cost Per Agent (% of Total Cost Per Agent)

    50

  • Average Handling Time (AHT) in Seconds

  • Number of Applications Your Agent Uses in Your Contact Center

    1

  • Number of Times Your Agent Copy & Paste Information

    In Every Call

  • Number of Times Your Agent Switches Applications to Access Information

    In Every Call

  • Number of Times Your Agent Write Repeated Notes for a Call

    Once

  • Does Your Agent Type an Email for Standard Replies to Supervisor, SME Or Customers?


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Your Saving Analysis

Get 0X ROI with NovelVox Agent Desktop or Recover the Cost in 0 Days

With NovelVox Agent Desktop you can

  • Enhance customer experience with increased First Call Resolution (FCR).
  • Address customer query faster with unified view of customer data on a single screen.
  • Seamlessly integrate Cisco Finesse with CRM, 3rd party products and bespoke applications.
  • Customize your desktop with drag & drop Gadget Designer Studio.
Get a Quote Request a Personlised Demo

Save $0 with NovelVox Unified Agent Desktop

Make 0 Additional
Calls

You Need Only The 0 Agents to Handle Current Call Volume

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The calculation is based on the assumption that your agent is productive for 6 hours a day and works 220 days a year.

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