ROI Call Center Calculator | Contact Center Savings Calculator

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Average Agents Per Shift

Number of concurrent or active agents working per shift in all locations.
Number of Shifts

Number of working shifts in a day.
Average Annual Cost Per Agent

Average annual fixed salary per agent
Annual Overhead Cost Per Agent (% of Total Cost Per Agent)

50

Other overhead costs per agent which includes office overheads, equipment’s, training costs, etc. In most cases, it’s 50% of fixed salary.
Average Handling Time (AHT) in Seconds

Handling time is a measurement of the total amount of time spent on a complete interaction. It includes everything from the first ‘Hello’ to the agent finishing after call wrap and getting ready for their next call
Number of Applications Your Agent Uses in Your Contact Center

1

Number of applications an agent uses in your contact center including CRM, ticketing software, in house database or any other bespoke application.
Number of Times Your Agent Copy & Paste Information

In Every Call

Average number of times an agent copy & paste customer information in different applications other than CTI
Number of Times Your Agent Switches Applications to Access Information

In Every Call

Average number of times an agent switches screen between multiple applications to access customer information.
Number of Times Your Agent Write Repeated Notes for a Call

Once

Average number of times an agent writes repeated notes in different applications for a call.
Does Your Agent Type an Email for Standard Replies to Supervisor, SME Or Customers?

Yes No

Select Yes if your agent types / writes an email with standard text to various stakeholders including customers, otherwise select No

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Last Name
Business Email ID
Phone Number
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Saving Analysis

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