Find out how much a call center agent can save on average handle time by unifying different information sources through NovelVox Solution. Calculate your call center cost here:
FILL IN THE DETAILS
Average Agents Per Shift
Number of concurrent or active agents working per shift in all
Number of Shifts
Number of working shifts in a day.
Average Annual Cost Per Agent
Average annual fixed salary per agent
Annual Overhead Cost Per Agent (% of Total Cost Per Agent)
Other overhead costs per agent which includes office overheads,
equipment’s, training costs, etc. In most cases, it’s 50% of
Average Handling Time (AHT) in Seconds
Handling time is a measurement of the total amount of time spent
on a complete interaction. It includes everything from the first
‘Hello’ to the agent finishing after call wrap and getting ready
for their next call
Number of Applications Your Agent Uses in Your Contact Center
Number of applications an agent uses in your contact center
including CRM, ticketing software, in house database or any
other bespoke application.
Number of Times Your Agent Copy & Paste Information
In Every Call
Average number of times an agent copy & paste customer
information in different applications other than CTI
Number of Times Your Agent Switches Applications to Access
Average number of times an agent switches screen between multiple
applications to access customer information.
Number of Times Your Agent Write Repeated Notes for a Call
Average number of times an agent writes repeated notes in
different applications for a call.
Does Your Agent Type an Email for Standard Replies to Supervisor, SME Or
Select Yes if your agent types / writes an email with standard
text to various stakeholders including customers, otherwise
Enter Your Information
Business Email ID
Get 0X ROI with NovelVox Agent Desktop or
Recover the Cost in 0 Days
With NovelVox Agent Desktop you can
Thank you for showing interest, We will get back to you soon.
Save $0 with NovelVox Unified Agent Desktop
Make 0 Additional Calls
You Need Only The 0
Agents to Handle Current Call Volume
The calculation is based on the assumption that your agent is productive for
6 hours a day and works 220 days a year.