Find out how much can you save with unifying different information sources though NovelVox Solution
Number of concurrent or active agents working per shift in all
Number of working shifts in a day.
Average annual fixed salary per agent
Other overhead costs per agent which includes office overheads,
equipment’s, training costs, etc. In most cases, it’s 50% of
Handling time is a measurement of the total amount of time spent
on a complete interaction. It includes everything from the first
‘Hello’ to the agent finishing after call wrap and getting ready
for their next call
Number of applications an agent uses in your contact center
including CRM, ticketing software, in house database or any
other bespoke application.
In Every Call
Average number of times an agent copy & paste customer
information in different applications other than CTI
Average number of times an agent switches screen between multiple
applications to access customer information.
Average number of times an agent writes repeated notes in
different applications for a call.
Select Yes if your agent types / writes an email with standard
text to various stakeholders including customers, otherwise
With NovelVox Agent Desktop you can
The calculation is based on the assumption that your agent is productive for
6 hours a day and works 220 days a year.
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