Find out how much a call center agent can save on average handle time by unifying different information sources through NovelVox Solution. Calculate your call center cost here:
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Average Agents Per Shift
Number of concurrent or active agents working per shift in all locations.
Number of Shifts
Number of working shifts in a day.
Average Annual Cost Per Agent
Average annual fixed salary per agent
Annual Overhead Cost Per Agent (% of Total Cost Per Agent)
50
Other overhead costs per agent which includes office overheads, equipment’s, training costs, etc. In most cases, it’s 50% of fixed salary.
Average Handling Time (AHT) in Seconds
Handling time is a measurement of the total amount of time spent on a complete interaction. It includes everything from the first ‘Hello’ to the agent finishing after call wrap and getting ready for their next call
Number of Applications Your Agent Uses in Your Contact Center
1
Number of applications an agent uses in your contact center including CRM, ticketing software, in house database or any other bespoke application.
Number of Times Your Agent Copy & Paste Information
In Every Call
Average number of times an agent copy & paste customer information in different applications other than CTI
Number of Times Your Agent Switches Applications to Access Information
Average number of times an agent switches screen between multiple applications to access customer information.
Number of Times Your Agent Write Repeated Notes for a Call
Once
Average number of times an agent writes repeated notes in different applications for a call.
Does Your Agent Type an Email for Standard Replies to Supervisor, SME Or Customers?
Select Yes if your agent types / writes an email with standard text to various stakeholders including customers, otherwise select No
Enter Your Information
First Name
Last Name
Business Email ID
Phone Number
Company
Select country
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Get 0X ROI with NovelVox Agent Desktop or Recover the Cost in 0 Days
With NovelVox Agent Desktop you can
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Save $0 with NovelVox Unified Agent Desktop
Make 0 Additional Calls
You Need Only The 0 Agents to Handle Current Call Volume
The calculation is based on the assumption that your agent is productive for 6 hours a day and works 220 days a year.
