The NovelVox Unified Agent Desktop for Banking and Finance is fine-tuned from NovelVox’s many years experience within this industry. NovelVox has been providing Banking and Finance Agent Desktops globally since 2008.
With out-of-box flexibility, this agent desktop can be moulded easily to your exact requirements. This Agent Desktop is compatible with Cisco, Genesys and Avaya Contact Centers.
with easy integration to:
Focused Features for Banking and Finance
- Edit Customer Information
- Customer transaction history
- Fraud and ATM Alerts (SMS Enablement)
- Block/ Unblock debit/ credit/ charge cards
- Activate new debit/ credit/ charge cards
- Loan payment, balance and loan management
- Follow up calls and custom wrap-up codes
- Fund Transfer
- Bill payments
- Raise and manage Tickets
- Statement Request: Email or Post
- Cheque Book request
- Timed Deposits
- Online Security setup
- Exchange Rates
Out of Box Flexibility
Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.
Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.