The NovelVox Unified Agent Desktop for Banking and Finance is fine-tuned from years of Industry experience. With out-of-box flexibility, this agent desktop is compatible with Cisco, Genesys and Avaya Contact Centers and can be easily customized matching your exact needs.
Also Integrate CISCO Finesse (UCCE/UCCX) with Jack Henry products (Symitar) including Episys®, Synapsys Member Relationship Management™ with ready connectors exclusively from NovelVox!
with easy integration to:
Focused Features for Banking and Finance
- Edit Customer Information
- Customer transaction history
- Fraud and ATM Alerts (SMS Enablement)
- Block/ Unblock debit/ credit/ charge cards
- Activate new debit/ credit/ charge cards
- Loan payment, balance and loan management
- Follow up calls and custom wrap-up codes
- Fund Transfer
- Bill payments
- Raise and manage Tickets
- Statement Request: Email or Post
- Cheque Book request
- Timed Deposits
- Online Security setup
- Exchange Rates
Out of Box Flexibility
Ready Jack Henry products (Symitar) Integration
Integrate Cisco Finesse (UCCE/X) with Jack Henry products (Symitar) including Episys®, Synapsys Member Relationship Management™ exclusively from NovelVox!
Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.
Visual Desktop Designer
Drag and Drop Visual designer so you can perfect the agent desktop look, feel and behavior whenever you want.