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The NovelVox Banking and Finance Agent Desktop with Ready Integration with Jack Henry Products (Symitar)

The NovelVox Unified Agent Desktop for Banking and Finance is fine-tuned from years of Industry experience. With out-of-box flexibility, this agent desktop is compatible with Cisco, Genesys and Avaya Contact Centers and can be easily customized matching your exact needs.

Also Integrate CISCO Finesse (UCCE/UCCX) with Jack Henry products (Symitar) including Episys®, Synapsys Member Relationship Management™ with ready connectors exclusively from NovelVox!

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Unified Agent Desktop for Banking Solutions

with easy integration to:

Focused Features for Banking and Finance

  • Edit Customer Information
  • Customer transaction history
  • Fraud and ATM Alerts (SMS Enablement)
  • Block/ Unblock debit/ credit/ charge cards
  • Activate new debit/ credit/ charge cards
  • Loan payment, balance and loan management
  • Follow up calls and custom wrap-up codes
  • Fund Transfer
  • Bill payments
  • Raise and manage Tickets
  • Statement Request: Email or Post
  • Cheque Book request
  • Timed Deposits
  • Online Security setup
  • Exchange Rates
Contact Center Solutions for banking and finance

Out of Box Flexibility

Ready Jack Henry products (Symitar) Integration

Jack Henry integration with Cisco Finesse

Integrate Cisco Finesse (UCCE/X) with Jack Henry products (Symitar) including Episys®, Synapsys Member Relationship Management™ exclusively from NovelVox!

Pre-Built Gadgets

Cisco Finesse Gadgets

Choose from any of our pre-built Gadgets to quickly and simply add functionality. New Gadgets constantly added by NovelVox.

Visual Desktop Designer

Finesse Gadget Designer

Drag and Drop Visual designer so you can perfect the agent desktop look, feel and behavior whenever you want.

Universal Connector

Connecting third-party business applications

Unify the Agent Desktop by integrating to all your business applications. Pre-built connectors are available.

Contact us for a demo