Industry Intelligence for NICE CXone
CCIP for NICE CXone — The Data Layer That Makes Your AI Actually Work
NICE CXone runs your contact center. CCIP connects it to the systems that hold the answers — Epic, Jack Henry, Xtime, and more — so your IVRs, IVAs, chatbots, and agents all operate from live, accurate data.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Your NICE CXone AI Is Only
as Smart as the Data Behind It
IVRs, IVAs, and chatbots handle conversation but without a live connection to the core business system, they only deliver generic answers. CCIP changes that. It connects NICE CXone’s AI and self-service tools directly to the backend systems holding business data.
Connects NICE CXone IVR, IVA, and chatbot channels directly to EHRs, core banking platforms, and DMS systems
Not just lookups, but record updates, workflow triggers, and transaction processing
Supports agentic AI by providing the context to act, not just respond
Self-Service That Actually
Resolves — Across All Three Industries
When NICE CXone’s self-service layer is connected to backend systems via CCIP, these interactions resolve without an agent — reducing queue volumes and lowering operational costs.
Healthcare: patients manage appointments, prescription, check billing and insurance details
Banking & Credit Union members check account balances, transaction history, loan details, and manage cards
Automotive: vehicle owners check service availability, manage appointments, and retrieve service status
Backend Actions, Not Just Answers
Most self-service tools retrieve information. CCIP enables NICE CXone’s AI to go further and act in the real world — separating deflection from resolution.
- Retrieve and update records across connected systems within a single interaction
- Trigger backend workflows such as appointment confirmations, service booking confirmations, etc.
- Execute transactions without agent handoff, freeing them for complex interactions.
Compliance Built Into Every Integration
Shortcuts are not allowed in regulated industries. CCIP is built with HIPAA, PCI-DSS, and GDPR compliance embedded — not added on. Meaning, every data exchange between systems meets the required security and governance standards.
- HIPAA-compliant data handling for patient records retrieved or updated
- PCI-DSS controls for payment and card-related interactions
- GDPR-aware data flows across all supported regions and deployment models
- Official partnerships with major core platforms and certified, secure API integrations underpin every connection
Faster to Deploy. Easier to Expand.
Custom integration projects stall AI initiatives. CCIP eliminates that with 100+ prebuilt connectors and ready-to-use self-service use cases — deployments go live in weeks, not months, and adding new channels or use cases doesn’t require rebuilding backend logic.
- 100+ prebuilt integrations spanning EHR, core banking, DMS, CRM, and legacy systems
- Out-of-the-box use cases for IVR and IVA across healthcare, banking, credit union, and automotive
- Standardized APIs for consistent context on every workflows, no development work
Works Whether Your Systems
Are in the Cloud, On-Premises, or Both
NICE CXone is cloud-native. Your core systems may not be. CCIP acts as the gateway between on-premises backend infrastructure and cloud-based contact center operations, no moving systems to make AI functional.
On-premises, cloud, or hybrid — CCIP connects both sides without infrastructure changes
Acts as the secure gateway between NICE CXone’s cloud and on-premises systems
Scales across channels — voice, IVR, IVA, chatbot, and digital — from the same integration layer
Our Featured Integrations
Healthcare
Banking & Credit Union
Automotive
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
