CCIP for Cisco
Connected Customer Interaction Platform for Cisco Contact Centers
CCIP integrates enterprise systems, digital channels, and AI capabilities directly with Cisco contact center environments—ensuring agents, IVRs, and automation workflows always operate with real-time customer context.
By orchestrating data across CRM systems, business applications, and operational platforms, CCIP helps organizations deliver faster and more consistent customer interactions across Cisco contact center deployments.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Connect Systems to Create
a Unified CX Architecture
Modern contact centers rely on multiple systems to deliver service. CCIP connects these systems into a single operational framework within Cisco contact center environments.
By synchronizing customer data, interaction context, and workflow logic, CCIP enables faster resolutions and more efficient service operations.
Connect CRM platforms, enterprise systems, and digital channels
Enable real-time data exchange during customer interactions
Provide consistent context to agents, bots, and IVR systems
Extensive Integration Library
for Enterprise Systems
CCIP enables seamless connectivity between Cisco contact center platforms and a wide range of enterprise applications.
The platform leverages secure APIs to enable structured data exchange across operational systems, allowing agents and automation tools to access the information required to resolve customer interactions efficiently.
CRM
Ticketing
Banking & Credit Union
Healthcare
Automate Customer Journeys Across Channels
CCIP enables automated workflows that coordinate interactions across voice, chat, messaging, and digital channels within Cisco contact center environments.
Customer requests can trigger actions across multiple systems—ensuring each interaction follows the correct process without requiring manual intervention.
- Automate workflows across customer service operations
- Trigger system actions based on interaction context
- Reduce manual processes and operational delays
Deliver Real-Time Context to Agents and Automation
CCIP ensures that every interaction—whether handled by an agent or automated system—is supported by the right information.
Customer profiles, transaction history, and service requests can be retrieved instantly from connected platforms.
- Retrieve data in real time from integrated systems
- Enable contextual screen pops for agents
- Improve decision-making during live interactions
Enable AI and Intelligent Self-Service
CCIP acts as the integration backbone for AI-driven customer engagement within Cisco contact centers.
By connecting conversational AI, IVR systems, and enterprise applications, CCIP enables intelligent automation while maintaining access to real-time business data.
- Support AI-powered IVR and chatbot workflows
- Enable intelligent routing and automation
- Deliver consistent responses across automated and human-assisted interactions
Flexible Integration and Workflow Configuration
CCIP provides a configurable framework that allows organizations to design integration workflows tailored to their business operations.
Through a flexible architecture and intuitive configuration tools, teams can deploy new integrations and automation flows quickly.
- Configure integrations without complex development cycles
- Adapt workflows as business needs evolve
- Accelerate integration deployment across contact center operations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
